Products > Test Equipment
Keysight 34465A reliability
Fgrir:
--- Quote from: floobydust on April 11, 2022, 07:46:05 pm ---Your extended warranty, is it "to" or "additional" 5 years to the standard 3 years?
--- End quote ---
It extends the standard 3 year warranty coverage to 5 years, so I am paying $41/yr for the extra years of coverage. In my experience with other instruments, Keysight is happy to keep renewing this at similar pricing as long as the equipment is still supported by them. I've read all the threads about Keysight reliability over the last few years since I also own a MSOX3024A that was vulnerable to flash corruption. That unit was bought in 2014 and still running fine, but every time I read about the flash corruption issues I have to turn it on to see if it was still working. Yep, still boots.
To be honest, I am using all this professionally and a $1600 meter is not a big investment for me, but I'm not sure I would have gone with another Keysight without the cheap extended coverage. I still believe that pricing wouldn't be possible if their reliability was really as dismal as it seems based on the stories of people who have had bad experiences.
bdunham7:
--- Quote from: Fgrir on April 15, 2022, 03:41:46 pm --- I still believe that pricing wouldn't be possible if their reliability was really as dismal as it seems based on the stories of people who have had bad experiences.
--- End quote ---
Suppose the annual failure rate is 1 in 20. I would call that bad and that would be enough to generate howls of complaints, but if everyone had a contract, Keysight would have collected $820 for each failure. That should cover it, I would think. The incremental cost for an OEM to do a repair should be much less than retail.
Kleinstein:
--- Quote from: bdunham7 on April 15, 2022, 06:15:26 pm ---
--- Quote from: Fgrir on April 15, 2022, 03:41:46 pm --- I still believe that pricing wouldn't be possible if their reliability was really as dismal as it seems based on the stories of people who have had bad experiences.
--- End quote ---
Suppose the annual failure rate is 1 in 20. I would call that bad and that would be enough to generate howls of complaints, but if everyone had a contract, Keysight would have collected $820 for each failure. That should cover it, I would think. The incremental cost for an OEM to do a repair should be much less than retail.
--- End quote ---
That is especially true if they have a series fault on would only have the change the front part.
I would not expect the price for the waranty extension tp be calculated the normal way - it is more like an crude estimate upfront and rather hard to change a lot later on. Better pay a little for a few more repairs instead of unhappy customers.
skander36:
New units come with screws mounted. The holes were left for rack mount kits, but with screws in place the face is rock solid. Without the screws it feel a little loosy.
Also they seem that changed the TI MCU (TM4C1292NCPDTI3 - G4), and what that seem to be an electric switch with a jumper. (see pics)
And they used for 34465A boards marked 34460.
nctnico:
--- Quote from: skander36 on April 15, 2022, 08:07:39 pm ---New units come with screws mounted. The holes were left for rack mount kits, but with screws in place the face is rock solid. Without the screws it feel a little loosy.
Also they seem that changed the TI MCU (TM4C1292NCPDTI3 - G4), and what that seem to be an electric switch with a jumper. (see pics)
--- End quote ---
If you put the datasheets / pinout of the TM4C1292NCPDTI3 next to the LM3S1D21, you'll spot many similarities. I think TI renamed the former Luminary devices and hopefully fixed their issues in the process.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version