Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
<< < (21/118) > >>
mikeselectricstuff:

--- Quote from: madires on December 12, 2021, 08:10:48 pm ---
--- Quote from: kcbrown on December 12, 2021, 06:53:26 pm ---I didn't realize it before, but Keysight explicitly disclaims all warranties on equipment sold to individuals.  See above.  I just went over their terms of sale (https://www.keysight.com/us/en/assets/9018-60029/exhibits/9018-60029.pdf) and the implications of the wording of paragraph 7(j) is clear: resellers must ensure that they sell only to entities that will use the equipment for professional or industrial use, because if they don't do so then they can't warrant that the intended use is for that only, and such use nullifies the warranty terms.  This means resellers can and almost certainly will refuse warranty service to individuals! And the reason is clear: they can't get reimbursement for a warranty claim if it's from an individual.

--- End quote ---

It's not just about warranty, it basically forces resellers to sell Keysight products only to companies and to ignore consumers (hobbyists/makers/students).

--- End quote ---
Keysight claims that it is a condition of their reseller agreements that they only sell to businesses. Farnell have this buried in their terms but they don't enforce it.

--- Quote ---The Company is a business to business supplier. The Catalogue and any specialogues and other product brochures produced by the Company are intended for use by business customers and not consumers. By ordering, the Customer confirms that he, she or it wishes to obtain the Supplies for the purposes of his, her or its business and not as a consumer.
--- End quote ---

However from the RS website :

--- Quote ---2.5  RS is a business-to-business supplier. The RS website is intended for use by business customers and not by private individuals acting as consumers (“Consumers”). Notwithstanding the foregoing, nothing in these terms and conditions shall affect the mandatory rights of a customer who deals as a Consumer.
--- End quote ---
Which seems clear to me - they explicitly acknowledge that consumers may buy Keysight products from RS and will have all normal consumer rights.
xrunner:
Here's one definition -


--- Quote ---
Consumer goods are products that people buy and don’t use to make other things that are then sold. We can also call them final goods because when somebody buys them, they have reached their final destination.

https://marketbusinessnews.com/financial-glossary/consumer-goods/
--- End quote ---
bdunham7:

--- Quote from: xrunner on December 13, 2021, 12:24:29 am ---Consumer goods are products that people buy and don’t use to make other things that are then sold. We can also call them final goods because when somebody buys them, they have reached their final destination.

--- End quote ---

That's the definition of an end-user, whether you consider all end-users to be consumers is another matter.  I don't think Southwest Airlines is considered a 'consumer' when they buy a new 737MAX, but they are an end-user.
tautech:

--- Quote from: xrunner on December 13, 2021, 12:24:29 am ---Here's one definition -


--- Quote ---
Consumer goods are products that people buy and don’t use to make other things that are then sold. We can also call them final goods because when somebody buys them, they have reached their final destination.

https://marketbusinessnews.com/financial-glossary/consumer-goods/
--- End quote ---

--- End quote ---
Which seems to exclude those in the repair business if they are sole operators which is shortsighted.
xrunner:
Oh that's just one definition I found. It's like the old joke about "standards". The nice thing about standards is there are so many to choose from.  :-DD

Navigation
Message Index
Next page
Previous page
There was an error while thanking
Thanking...

Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod