Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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coppice:
I don't know if this is still the practice, but back in the HP days if a private individual sent an instrument to HP for repair, they assumed something was amiss and checked who they thought the owner of that serial number should be. I remember stolen instruments getting returned to the rightful owning company that way (those individuals had innocently bought used equipment, which turned out to have been stolen by a rogue employee). However, I also remember legitimate instruments bought second hand by individuals where they had a fight to get their equipment back, because HP were eager to return the instrument to the original owner in their records.
vk6zgo:

--- Quote from: bdunham7 on December 13, 2021, 12:27:00 am ---
--- Quote from: xrunner on December 13, 2021, 12:24:29 am ---Consumer goods are products that people buy and don’t use to make other things that are then sold. We can also call them final goods because when somebody buys them, they have reached their final destination.

--- End quote ---

That's the definition of an end-user, whether you consider all end-users to be consumers is another matter.  I don't think Southwest Airlines is considered a 'consumer' when they buy a new 737MAX, but they are an end-user.

--- End quote ---

Or a large retail chain buying cash registers or EFTPOS readers.
They don't use them to "make anything, just to enable them to provide a service to their customers.

Is a plumber a "consumer" if he buys equipment to install in a customer's home, discovers it is faulty & requests warranty repair or replacement a consumer or reseller?
What if he is installing it in his own home?

It sounds like "going down the rabbit hole!"

In any case, TE, by definition has no other use than "professional or industrial use".

Much of the "engineering" work done in industry is done by Technicians or Tech Officers, not EEs, so is a hobbyist (currentlyemployed as, or may be employable as, either an EE  or Technician) who tests or repairs something with test equipment, even if that thing is not going to be sold on, a "consumer" in the same sense as someone buying an "X-Box".

How about a Physicist or Chemist in a University?(certainly professional)
kcbrown:

--- Quote from: mikeselectricstuff on December 13, 2021, 12:20:49 am ---However from the RS website :

--- Quote ---2.5  RS is a business-to-business supplier. The RS website is intended for use by business customers and not by private individuals acting as consumers (“Consumers”). Notwithstanding the foregoing, nothing in these terms and conditions shall affect the mandatory rights of a customer who deals as a Consumer.
--- End quote ---
Which seems clear to me - they explicitly acknowledge that consumers may buy Keysight products from RS and will have all normal consumer rights.

--- End quote ---

Then with respect to Keysight, they are in breach of contract (assuming the document I linked to is the contract they adhere to) if they sell Keysight equipment to a "consumer", because Keysight's contract says that the reseller (i.e., RS) warrants to Keysight that the equipment will be used only for professional or industrial purposes.
SHF:
Batronix Germany ended the business relationship with Keysight at the end of the year!
HighVoltage:

--- Quote from: SHF on December 13, 2021, 08:34:06 am ---Batronix Germany ended the business relationship with Keysight at the end of the year!

--- End quote ---
Why would they do that ?
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