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Keysight officially lost the plot - don't buy if you're a hobbyist

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Nominal Animal:

--- Quote from: EE-digger on December 12, 2021, 10:42:25 pm ---If they were forced to follow consumer protection laws, they would probably lose money on every darned sale in legal fees.
--- End quote ---
I like how you think.  "If you cannot make a profit by abiding the law, it is okay to break the law."
Ordinary people like me tend to think that one needs to price the product so that one can make a profit even when abiding by the local laws.

End Sarcasm.

In the EU, the manufacturer is liable for manufacturing defects in the product by law, and cannot escape that liability via any kind of shrink-wrapped clause.  Simply put, if they ever deny warranty for one of their products in the EU that does have an actual manufacturing defect (say, dead on arrival), and that person has the werewithal to raise the issue in courts, then Keysight is in trouble.  Especially if they bother showing the courts the Youtube videos and promotions by Daniel Bogdanovich et al.

I'd say someone very high up in Keysight has made a big, big policy oopsie here.

JohanH:

--- Quote from: Nominal Animal on December 13, 2021, 08:23:04 pm ---Especially if they bother showing the courts the Youtube videos and promotions by Daniel Bogdanovich et al.
I'd say someone very high up in Keysight has made a big, big policy oopsie here.

--- End quote ---

This is really awkward. Keysight's videos and actions tell conflicting messages to people.

Nominal Animal:
Consider what might ensue if the EU consumer protection agency decided that Keysight is targeting EU consumers in their marketing efforts, but attempting to use sales language to avoid abiding by EU consumer laws and protections; and that if not made an example, other, even larger companies might follow suit.

ve7xen:
Curious on a bit of a different angle here. Why do most of these consumer protection laws not protect corporate customers? Should I, as a business, not also be entitled to a warranty etc. on products that I purchase? If something is DoA I'm just...SOL by default?? What is the logic of this, I'm not really seeing it.

bdunham7:

--- Quote from: ve7xen on December 14, 2021, 01:27:26 am ---Curious on a bit of a different angle here. Why do most of these consumer protection laws not protect corporate customers? Should I, as a business, not also be entitled to a warranty etc. on products that I purchase? If something is DoA I'm just...SOL by default?? What is the logic of this, I'm not really seeing it.

--- End quote ---

The theory is that a business customer has enough knowledge and power to qualify merchandise and negotiate terms and conditions on their own--and to sue if there is a breach of contract--whereas the consumer does not.

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