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| Keysight officially lost the plot - don't buy if you're a hobbyist |
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| kaz911:
I think legally Keysight is on thin ice with their policy. They are selling their products on eBay - and eBay is mainly considered a C2C/B2C website - targeted at the group Keysight does not want to service - aka end users and consumers. But I have started clearing out my Keysight gear - they do not seem creator friendly any longer. Many a garage firm has been started without a registred company behind it - just like HP got started many years ago. So it is rather "fun" to think that Keysight would not sell or service equipment bought by Bill & Dave in 1938. |
| Sal Ammoniac:
--- Quote from: pope on December 11, 2021, 08:37:52 pm ---That's a different scenario. Usually, "Recall = dangerous". Companies will do anything and at all costs to replace recalled parts in order to avoid further troubles (i.e lawsuits). --- End quote --- Not necessarily. They probably do an economic analysis that goes something like this: "If we recall those 2 million cars it'll cost us $200 million. If we pay off the families of the 50 fatalities caused by the fault it'll only cost us $50 million. Right, let's go with option 2!" |
| 0culus:
--- Quote from: kaz911 on December 14, 2021, 07:39:36 am ---I think legally Keysight is on thin ice with their policy. They are selling their products on eBay - and eBay is mainly considered a C2C/B2C website - targeted at the group Keysight does not want to service - aka end users and consumers. But I have started clearing out my Keysight gear - they do not seem creator friendly any longer. Many a garage firm has been started without a registred company behind it - just like HP got started many years ago. So it is rather "fun" to think that Keysight would not sell or service equipment bought by Bill & Dave in 1938. --- End quote --- Yeah. They are not the same company Bill and Dave started. That's for damn sure. |
| floobydust:
How is this progress, today Bill and Dave not being able to be entrepreneurs and purchase test equipment to work on their HP200 in the garage? This whole thing stinks of either corporate having an @sshole executive or something the lawyers spewed out as coverage for nothing of any significance. Keysight revamped their website this summer, anyone tried it out? “Keysight’s goal is to create an integrated multi-channel transactional ecosystem that offers customers an effortless purchasing experience via coexistence of eCommerce and distribution,” stated Kari Fauber, senior director of Global Partners and eCommerce at Keysight Technologies. The website assumes you're a child and has no spirit of the customer, it's main purpose is to extract cash from the customer. I didn't get far trying to see what firmware is the latest for products. I dare anyone to try submit a product software bug without being demoralized. "Oh you don't understand that feature", "it must be user error", "it needs repair send it in" I dare anyone to try submit a website bug/bad URL. I'm in Canada and it's convinced we're all French language up here. |
| pope:
--- Quote from: Sal Ammoniac on December 15, 2021, 12:03:35 am --- --- Quote from: pope on December 11, 2021, 08:37:52 pm ---That's a different scenario. Usually, "Recall = dangerous". Companies will do anything and at all costs to replace recalled parts in order to avoid further troubles (i.e lawsuits). --- End quote --- Not necessarily. They probably do an economic analysis that goes something like this: "If we recall those 2 million cars it'll cost us $200 million. If we pay off the families of the 50 fatalities caused by the fault it'll only cost us $50 million. Right, let's go with option 2!" --- End quote --- Would you buy a car from a company that one of their models caused 50 fatalities because they chose not to recall some part(s)? Also, is it even legal for the company not to do so? Doesn't sound like an option for the company to me. |
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