Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
xrunner:
--- Quote from: 0culus on December 15, 2021, 12:36:33 am ---Yeah. They are not the same company Bill and Dave started. That's for damn sure.
--- End quote ---
Previously I states that it wouldn't do any good to respond to Keysight Ebay after their answer to my inquiry, because they wouldn't acknowledge anything was wrong or should be reconsidered about the policy. But in order to prove it to myself I did it anyway. I sent this back Dec 12 -
--- Quote ---New message to: keysight
Well, that policy is a shame. It's pretty sad if a person that is an engineer (I'm a retired one) can't buy a new scope from your company and get technical support because they use it at home. What about statements like this?
"Now more than ever, the world needs innovators. Engineers with big ideas looking to make big advances to change the world. But bringing those ideas to life requires access to the right tools, anytime, anywhere. It’s happening today. Engineers working on workbenches set up in garages, basements, home offices, sheds, and labs, are churning out big advancements, from drug delivery robots, rapid medical tests, and temperature screening kiosks, to devices that inactivate coronavirus particles in the air using ultraviolet light. This is just the beginning. What big advance will come next and from where? Will you be that innovator?"
https://www.keysightbenchchallenge.com/
Why would Keysight not want engineers or aspiring engineers to use their equipment at home? It sure sounds like they do on that web page. In any case you should be WAY more obvious about that policy on Ebay. There is no real obvious warning to the average shopper that might want to buy something for home use.
--- End quote ---
So I was right of course, all I got was crickets ...
0culus:
--- Quote from: xrunner on December 15, 2021, 01:05:17 am ---
--- Quote from: 0culus on December 15, 2021, 12:36:33 am ---Yeah. They are not the same company Bill and Dave started. That's for damn sure.
--- End quote ---
Previously I states that it wouldn't do any good to respond to Keysight Ebay after their answer to my inquiry, because they wouldn't acknowledge anything was wrong or should be reconsidered about the policy. But in order to prove it to myself I did it anyway. I sent this back Dec 12 -
--- Quote ---New message to: keysight
Well, that policy is a shame. It's pretty sad if a person that is an engineer (I'm a retired one) can't buy a new scope from your company and get technical support because they use it at home. What about statements like this?
"Now more than ever, the world needs innovators. Engineers with big ideas looking to make big advances to change the world. But bringing those ideas to life requires access to the right tools, anytime, anywhere. It’s happening today. Engineers working on workbenches set up in garages, basements, home offices, sheds, and labs, are churning out big advancements, from drug delivery robots, rapid medical tests, and temperature screening kiosks, to devices that inactivate coronavirus particles in the air using ultraviolet light. This is just the beginning. What big advance will come next and from where? Will you be that innovator?"
https://www.keysightbenchchallenge.com/
Why would Keysight not want engineers or aspiring engineers to use their equipment at home? It sure sounds like they do on that web page. In any case you should be WAY more obvious about that policy on Ebay. There is no real obvious warning to the average shopper that might want to buy something for home use.
--- End quote ---
So I was right of course, all I got was crickets ...
--- End quote ---
I really don't get this "some money is greener than other money" stance they are taking. Just to use an extreme example: if I've got money to burn and want to spend it on a new PNA....I should be able to buy one. Why should they care? A sale is a sale in the test equipment business...especially on the lower volume stuff.
tautech:
--- Quote from: Sal Ammoniac on December 15, 2021, 12:03:35 am ---
--- Quote from: pope on December 11, 2021, 08:37:52 pm ---That's a different scenario. Usually, "Recall = dangerous". Companies will do anything and at all costs to replace recalled parts in order to avoid further troubles (i.e lawsuits).
--- End quote ---
Not necessarily. They probably do an economic analysis that goes something like this: "If we recall those 2 million cars it'll cost us $200 million. If we pay off the families of the 50 fatalities caused by the fault it'll only cost us $50 million. Right, let's go with option 2!"
--- End quote ---
Maybe you weren't around of totally forgot about the worldwide TDS200 recall.
coppice:
--- Quote from: 0culus on December 15, 2021, 01:13:06 am ---I really don't get this "some money is greener than other money" stance they are taking. Just to use an extreme example: if I've got money to burn and want to spend it on a new PNA....I should be able to buy one. Why should they care? A sale is a sale in the test equipment business...especially on the lower volume stuff.
--- End quote ---
Once you get to some of Keysight's exotic equipment you cannot just buy it, as its under EAR control. I suspect the part of Keysight that sells their unrestricted stuff openly hasn't got the rest of the organisation on board, and everything is being treated like it needs an end user licence.
0culus:
--- Quote from: coppice on December 15, 2021, 01:21:56 am ---
--- Quote from: 0culus on December 15, 2021, 01:13:06 am ---I really don't get this "some money is greener than other money" stance they are taking. Just to use an extreme example: if I've got money to burn and want to spend it on a new PNA....I should be able to buy one. Why should they care? A sale is a sale in the test equipment business...especially on the lower volume stuff.
--- End quote ---
Once you get to some of Keysight's exotic equipment you cannot just buy it, as its under EAR control. I suspect the part of Keysight that sells their unrestricted stuff openly hasn't got the rest of the organisation on board, and everything is being treated like it needs an end user licence.
--- End quote ---
You either meet the requirements for buying export controlled stuff or you don't. AS FAR AS I AM AWARE (and IANAL), if you are a US person and purchase something that is EAR/ITAR (and I'll wager any serious electronics--particularly radio--hobbyist probably owns at least one thing that technically is export controlled), it becomes your problem to ensure it doesn't get exported illegally if you sell it or even take it with you out of the country for some reason. That isn't really germane to Keysight straight up refusing to take your money in exchange for goods and services as a regular person.
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