| Products > Test Equipment |
| Keysight officially lost the plot - don't buy if you're a hobbyist |
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| gnavigator1007:
I opened my inbox and laughed when I saw a notification for this topic and something from keysight in my promotions folder. Checked the thread first. Read about the calendar. Back to inbox. Sure enough, promotion was for the calendar |
| Nominal Animal:
--- Quote from: Caliaxy on December 15, 2021, 02:12:14 pm ---Sorry if it’s already mentioned and I missed it, but could the OP let us know what kind of support was denied for his DSOX1204G? Was it warranty or something else? --- End quote --- OP said in the first post in the thread that --- Quote from: TwistedTransistor on December 10, 2021, 11:53:08 am ---I recently contacted Keysight support but they have point-blank refused to talk to me because I am not a company. This is their reply: --- Quote ---Dear ..., Keysight products are designed, manufactured, and tested for professional and industrial use. They are not designed or tested for personal, domestic, or household use. While we thank you for your interest in our products and/or services, we are unable to provide you with technical support without a VAT ID or equivalent proof of business license. --- End quote --- --- End quote --- which –– at least to myself –– indicates that it was not the support that was denied, but that they refused to even "read" the support request without proof of business license. |
| Stray Electron:
--- Quote from: Sal Ammoniac on December 15, 2021, 12:03:35 am --- Not necessarily. They probably do an economic analysis that goes something like this: "If we recall those 2 million cars it'll cost us $200 million. If we pay off the families of the 50 fatalities caused by the fault it'll only cost us $50 million. Right, let's go with option 2!" --- End quote --- That's EXACTLY what Ford Motor Company did in the case of the Pintos that burst into a ball of fire when they get rear ended! That's why FMC got their corporate asses handed to them in court. First, the gas tanks in the Pintos were only one sheet of metal that formed a pan that was attached to the floor pan of the car body and the "tank" was not a separate structure. Second, Ford stapled the carpets to the floor from the inside. That meant that many of staples went directly into the fuel cavity. And since they were staples they made holes in the floor pan and there were tiny gaps around the staples. The result was that in a severe collision, the fuel tank was held in place and crushed instead of being shoved under the car as in a normal design. Crushing the tank also caused the fuel to be SPRAYED through the staple holes into the passenger compartment and at the same time is was atomized. So the slightest spark would ignite the fuel vapor/air mix and Ka-Boom! Ford knew about the flaming Pintos FOR YEARS and never did anything about them. They DID do the analysis and they decided that it WAS cheaper to pay the resulting lawsuits instead of fixing the problem. And one of the things that came out in the trial was that Ford had saved something like $1.11 on each car by eliminating the top plate of the fuel tank and attaching the bottom of it directly to the floor pan. NEVER for a moment assume that a company, or any individual for that matter, will put your health and safety above their profits. If they did we wouldn't have agencies such as OSHA, FTC, SCC and the numerous others. All of that said, I have a much later Ford F-150 and I'm very happy with it. Among other things that I like about it is that it does have a separate fuel tank and under the center of the body instead of behind the rear axle as in the Pinto so it is much more protected. My model also has a metal skid plate below the fuel tank to help further protect it. I'm very active in the F-150 community and I've never heard of one catching fire due to a collision, under any circumstances. FWIW. |
| MegaVolt:
Ha ha ha :))) I ordered a calendar :)))) I couldn't buy it from the official representative in my country, so it was easier to buy it in the neighboring country: ))))))) They are beautiful :)))))))))))))) |
| TomS_:
I do wonder if this wouldn't actually have any impact on their competitions, because they aren't selling it to you, they are giving it away. How you might then go about getting support for it afterwards seems like it could be very difficult... I bought my MSOX2024A from their eBay store a few years back, and I bought a license to unlock a bunch of features from a reseller. Neither of them blinked an eye or asked for any business details at time of purchase, so this must be relatively recent. The scope came with a 5 year warranty, which I guess will run out in a year or two by this stage, but I can't imagine that my consumer rights will be affected. I also wonder if there is something about the design of their equipment itself that has something to do with it. My scope has a "clunking power switch" but I think even Dave has done teardowns that show that the power supply itself is not disconnected, so the unit has a "high" standby power usage that might be against requirements for consumer electronics, therefore they can't sell/market it to consumers? But this is rather disappointing to see. I've been looking for a bench multimeter, and maybe at some stage a function gen. I had really hoped to fill my lab with top shelf stuff, but I guess I'll just have to spend my dollarydoos elsewhere. I too would like to see Dave raise awareness of this, but the cynic in me thinks he wouldn't want to upset the apple cart, but if he does, how much will it be downplayed or how will the impartiality be affected given the relationship he has... Also, has anyone looked into whether other manufacturers are the same? R&S for example? |
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