Products > Test Equipment

Keysight officially lost the plot - don't buy if you're a hobbyist

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TERRA Operative:
That's easy, your home is a 'regional office' ;)

Ed.Kloonk:
What a stupid company.

KE5FX:

--- Quote from: trophosphere on December 30, 2021, 12:07:25 am ---To add another data point.

I had, a couple of years ago, purchased a rubber bumper set for one of my Keysight (Agilent) instruments and they happily sent it to me. Come this year I ordered another bumper set for another Keysight instrument and they canceled the order citing that I needed to provide a business address for them to ship it to as they will not ship to a residential address. In addition, they removed the ability from my account for me to even place a purchase from their Keysight store until I fulfill their request. This is in the setting of I'm still work from home so the office where I work at is closed and corporate is in another city.

I could have just provided them the business address and sent them an email asking them to please ship it a residential address/re-routed the shipment after they shipped it but now it's more on principle that I don't hold them as high regards anymore.

--- End quote ---

Wow.   :(  Next time you order something from them, give them the address 367 Addison Ave, Palo Alto, CA 94301, and when they reject it, forward it to the CEO and ask him if he recognizes it.

armandine2:

--- Quote from: mikeselectricstuff on December 13, 2021, 12:20:49 am ---
However from the RS website :

--- Quote ---2.5  RS is a business-to-business supplier. The RS website is intended for use by business customers and not by private individuals acting as consumers (“Consumers”). Notwithstanding the foregoing, nothing in these terms and conditions shall affect the mandatory rights of a customer who deals as a Consumer.
--- End quote ---
Which seems clear to me - they explicitly acknowledge that consumers may buy Keysight products from RS and will have all normal consumer rights.

--- End quote ---

Just ordered the EDU33212A Waveform Generator from RS - recently had problems with purchasing with Farnell (I have some suspicion they blocked me over a user error flag relating to returning a Metcal handpiece) which may relate to your findings, quoted.

armandine2:
Re the EDU33212A:

 it doesn't look like you can get the user manual (simply) from RS - which means you're forced to be overtly obstacle-coursed to get Keysight's download!  |O

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