Products > Test Equipment

Keysight officially lost the plot - don't buy if you're a hobbyist

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armandine2:

--- Quote from: Anthocyanina on January 12, 2022, 03:59:09 am ---

ooh! that would be nice to see.

about Dave's video, i couldn't find it after some time searching. could you please link it? (or pm it since this starts to get off topic?) Thank you!

--- End quote ---



Anthocyanina:

--- Quote from: armandine2 on January 12, 2022, 09:09:49 pm ---

--- End quote ---
oh! that says uploaded just an hour ago! thank you

Brumby:

--- Quote from: TwistedTransistor on December 10, 2021, 11:53:08 am ---I bought a Keysight DSOX1204G oscilloscope for home use. I recently contacted Keysight support ....

--- End quote ---

I am curious.  I don't see how they could dodge a warranty issue, which leads me to the question:  What was the nature of the support you sought?

I have not found anything in this thread which spells that out.  Knowing that would help justify the responses here.

metebalci:

--- Quote from: xrunner on December 12, 2021, 12:19:27 pm ---I got a reply from the Keysight Ebay store, legalistic as I suspected. So to my question -


--- Quote ---Hello,

In your equipment listings it is stated -

"For professional and industrial use only"

There has been some discussion on electronics forums from users who have bought Keysight equipment for home use, that Keysight does not provide technical support to them because they are not a "business" but a home hobby user. Can you clarify whether this is true or false - that home hobbyist users who buy Keysight equipment (new or used) will not receive technical support? Are there any countries you sell to whose buyers would not receive technical support if they were a home or hobbyist user?

Thanks,


--- End quote ---

I got this back today -


--- Quote ---Please see point 4J on our T&Cs:

https://www.keysight.com/us/en/assets/9018-60029/exhibits/9018-60029.pdf

Best regards, Keysight Technologies.

Keysight Technologies
The leader in Electronic Test and Measurement Equipment innovation for more than 75 years.
stores.ebay.com/keysight

--- End quote ---

Here is point 4 (j) -


--- Quote ---4 (j) Products are intended for professional and industrial use only, and
are not suitable for consumer or household use, and Customer
represents and warrants that it is not acquiring Products for such
uses. Consumer or household use, or use outside of the Specification
for the Product, will nullify Sections 2(a), (b) and (e), 4(a) and (b), 5(b)
and 6 of these Terms and void the warranty terms set out, or
incorporated in, Section 3.

Products are not specifi cally designed,
manufactured or intended for sale as parts, components or
assemblies for the planning, construction, maintenance or direct
operation of a nuclear facility. Keysight shall not be liable for any
damages resulting from such use
--- End quote ---

They don't claim you cannot buy something, but that it will void term and warranties if you are a consumer / household user.

So that pretty much does it for me too. I had toyed with getting a new Keysight scope one day, but that closes them off to me forever. What a shame.

--- End quote ---

I have purchased something from Keysight ebay store almost a year ago. I was considering to purchase something else recently and I sent an offer yesterday. Then I have been asked the company name etc. and when I said it is for personal use, I am told they can only sell to companies.

LazyJack:
It would be interesting to see, how they define 'business'. In my country (and I presume in lot of others) there is a form of business which is called something like "private entrepreneur'. This is a one person type of business, perfectly able to fully take part in any business, and operate as such, without any additional legal entity. (of course they are wholly responsible with their own wealth, etc for the business, but that is an other matter).
The only thing they have is a VAT number. I may give Keysight a call. I understand their reasoning on different consumer protection laws on privates and business, but this is pretty ridiculous.

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