Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
rsjsouza:
--- Quote from: metebalci on January 13, 2022, 07:14:14 am ---I have purchased something from Keysight ebay store almost a year ago. I was considering to purchase something else recently and I sent an offer yesterday. Then I have been asked the company name etc. and when I said it is for personal use, I am told they can only sell to companies.
--- End quote ---
This wasn't via eBay, right? Otherwise, Keysight would have no place in questioning this...
nctnico:
--- Quote from: rsjsouza on January 13, 2022, 11:57:39 am ---
--- Quote from: metebalci on January 13, 2022, 07:14:14 am ---I have purchased something from Keysight ebay store almost a year ago. I was considering to purchase something else recently and I sent an offer yesterday. Then I have been asked the company name etc. and when I said it is for personal use, I am told they can only sell to companies.
--- End quote ---
This wasn't via eBay, right? Otherwise, Keysight would have no place in questioning this...
--- End quote ---
For what reason? A seller on Ebay can impose whatever restrictions for whatever reason they want!
SilverSolder:
The EU Consumer Sales and Guarantees Directive 1999/44/EC (CSGD) establishes the legal guarantee for consumer goods and regulates commercial guarantees. Sellers of consumer goods have to guarantee that the goods are in conformity with the contract for a minimum period of two years after the delivery of the goods.
Keysight appears to have reached the conclusion that they can't afford to offer a "forced" 2 year warranty on all their products to non-professional users.
So by requiring buyers to self-declare as "professional", they can limit the warranty to anything they want, and that the buyer agrees to.
nctnico:
--- Quote from: SilverSolder on January 13, 2022, 02:17:14 pm ---
The EU Consumer Sales and Guarantees Directive 1999/44/EC (CSGD) establishes the legal guarantee for consumer goods and regulates commercial guarantees. Sellers of consumer goods have to guarantee that the goods are in conformity with the contract for a minimum period of two years after the delivery of the goods.
Keysight appears to have reached the conclusion that they can't afford to offer a "forced" 2 year warranty on all their products to non-professional users.
So by requiring buyers to self-declare as "professional", they can limit the warranty to anything they want, and that the buyer agrees to.
--- End quote ---
But this does not apply to US non-commercial customers. I think it is much simpler than everyone is assuming and much less of a problem. Offering support straight from the factory costs money while a lot of sales are made through resellers. It makes way more sense to have support handled by their resellers; let them work for the margin they are making. I've bought all my Keysight gear through a reseller and their support never let me down.
SilverSolder:
--- Quote from: nctnico on January 13, 2022, 02:24:45 pm ---
--- Quote from: SilverSolder on January 13, 2022, 02:17:14 pm ---
The EU Consumer Sales and Guarantees Directive 1999/44/EC (CSGD) establishes the legal guarantee for consumer goods and regulates commercial guarantees. Sellers of consumer goods have to guarantee that the goods are in conformity with the contract for a minimum period of two years after the delivery of the goods.
Keysight appears to have reached the conclusion that they can't afford to offer a "forced" 2 year warranty on all their products to non-professional users.
So by requiring buyers to self-declare as "professional", they can limit the warranty to anything they want, and that the buyer agrees to.
--- End quote ---
But this does not apply to US non-commercial customers. I think it is much simpler than everyone is assuming and much less of a problem. Offering support straight from the factory costs money while a lot of sales are made through resellers. It makes way more sense to have support handled by their resellers; let them work for the margin they are making. I've bought all my Keysight gear through a reseller and their support never let me down.
--- End quote ---
In the case of the EU rules, it is the reseller that would have to deal with the 2 year conformance requirement for a consumer sale. Is that what the resellers want, if Keysight is not backing them with 2 years behind the scenes? ... I wouldn't, unless I could mark the price up enough to cover the risk for whatever time Keysight is not covering!
There is always a trade-off between price and warranty duration. It's like insurance...
Keysight selling direct is in competition with the resellers. The prices are lower, but only without the consumer protection rules...
By the way, this is not a criticism of the EU rules on consumer sales - it seems entirely reasonable to legislate a minimum standard in this day and age of unrepairable crap with dying sealed batteries, disappearing cloud service dependencies, and so on... - But professional/industrial sales are different, buyer is expected to know what they are doing and may well accept a shorter warranty (at a lower price!).
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