Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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jjoonathan:
Keysight knows more about the reliability of their products, so they should want to warrant them, assuming that the actual reliability is about what customers expect. Same reliability, less uncertainty = cheaper insurance. If Keysight doesn't want to warrant its products, this suggests it has knowledge indicating that the actual reliability is below customer expectations.

That's a bad look.
rsjsouza:

--- Quote from: nctnico on January 13, 2022, 12:23:40 pm ---
--- Quote from: rsjsouza on January 13, 2022, 11:57:39 am ---
--- Quote from: metebalci on January 13, 2022, 07:14:14 am ---I have purchased something from Keysight ebay store almost a year ago. I was considering to purchase something else recently and I sent an offer yesterday. Then I have been asked the company name etc. and when I said it is for personal use, I am told they can only sell to companies.

--- End quote ---
This wasn't via eBay, right? Otherwise, Keysight would have no place in questioning this...

--- End quote ---
For what reason? A seller on Ebay can impose whatever restrictions for whatever reason they want!

--- End quote ---
I am not sure I follow. According to the link below eBay says that, once a sale is done, the seller is obligated to complete it following their process and give a reason. 
https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136&mkcid=1&mkrid=711-53200-19255-0&siteid=0&customid=link&campid=5338108869&toolid=20001&mkevt=1

I am pretty sure there is no mentioned reason stating "customer is not a business" - so, Keysight eBay store would have to lie and pay the eBay fees anyways. Buyers can still leave negative feedback. Do this often and your store is shot down.

Perhaps something not considered by them with this policy change?
SilverSolder:

--- Quote from: jjoonathan on January 13, 2022, 04:16:28 pm ---Keysight knows more about the reliability of their products, so they should want to warrant them, assuming that the actual reliability is about what customers expect. Same reliability, less uncertainty = cheaper insurance. If Keysight doesn't want to warrant its products, this suggests it has knowledge indicating that the actual reliability is below customer expectations.

That's a bad look.

--- End quote ---

I agree with you.   A better decision by Keysight would have been to just offer 2 years for everyone, build and price their instruments accordingly, and be done with it, instead of losing so much goodwill (as seen in this thread).

2 years is hardly a high bar for a company like Keysight...


SilverSolder:

--- Quote from: rsjsouza on January 13, 2022, 04:28:54 pm ---
--- Quote from: nctnico on January 13, 2022, 12:23:40 pm ---
--- Quote from: rsjsouza on January 13, 2022, 11:57:39 am ---
--- Quote from: metebalci on January 13, 2022, 07:14:14 am ---I have purchased something from Keysight ebay store almost a year ago. I was considering to purchase something else recently and I sent an offer yesterday. Then I have been asked the company name etc. and when I said it is for personal use, I am told they can only sell to companies.

--- End quote ---
This wasn't via eBay, right? Otherwise, Keysight would have no place in questioning this...

--- End quote ---
For what reason? A seller on Ebay can impose whatever restrictions for whatever reason they want!

--- End quote ---
I am not sure I follow. According to the link below eBay says that, once a sale is done, the seller is obligated to complete it following their process and give a reason. 
https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136&mkcid=1&mkrid=711-53200-19255-0&siteid=0&customid=link&campid=5338108869&toolid=20001&mkevt=1

I am pretty sure there is no mentioned reason stating "customer is not a business" - so, Keysight eBay store would have to lie and pay the eBay fees anyways. Buyers can still leave negative feedback. Do this often and your store is shot down.

Perhaps something not considered by them with this policy change?

--- End quote ---

Have you noticed that the Keysight listings all say "For professional and industrial use only" in big, red, capital letters?

I'm not convinced that this removes any legal obligations for either Keysight or eBay...    what's next, Ford selling cars marked "professional use only" with no warranties?  lol
rsjsouza:

--- Quote from: SilverSolder on January 13, 2022, 04:34:25 pm ---
--- Quote from: rsjsouza on January 13, 2022, 04:28:54 pm ---
--- Quote from: nctnico on January 13, 2022, 12:23:40 pm ---
--- Quote from: rsjsouza on January 13, 2022, 11:57:39 am ---
--- Quote from: metebalci on January 13, 2022, 07:14:14 am ---I have purchased something from Keysight ebay store almost a year ago. I was considering to purchase something else recently and I sent an offer yesterday. Then I have been asked the company name etc. and when I said it is for personal use, I am told they can only sell to companies.

--- End quote ---
This wasn't via eBay, right? Otherwise, Keysight would have no place in questioning this...

--- End quote ---
For what reason? A seller on Ebay can impose whatever restrictions for whatever reason they want!

--- End quote ---
I am not sure I follow. According to the link below eBay says that, once a sale is done, the seller is obligated to complete it following their process and give a reason. 
https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136&mkcid=1&mkrid=711-53200-19255-0&siteid=0&customid=link&campid=5338108869&toolid=20001&mkevt=1

I am pretty sure there is no mentioned reason stating "customer is not a business" - so, Keysight eBay store would have to lie and pay the eBay fees anyways. Buyers can still leave negative feedback. Do this often and your store is shot down.

Perhaps something not considered by them with this policy change?

--- End quote ---

Have you noticed that the Keysight listings all say "For professional and industrial use only" in big, red, capital letters?

I'm not convinced that this removes any legal obligations for either Keysight or eBay...    what's next, Ford selling cars marked "professional use only" with no warranties?  lol

--- End quote ---
Hehehe... That might have the same weight as sellers posting something as "Used" while in the text they say the equipment has a problem here and there, or it was not fully tested or calibrated. I have seen many refunds/returns/discounts done due to that.
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