| Products > Test Equipment |
| Keysight officially lost the plot - don't buy if you're a hobbyist |
| << < (42/118) > >> |
| kcbrown:
--- Quote from: nctnico on January 13, 2022, 02:24:45 pm ---But this does not apply to US non-commercial customers. I think it is much simpler than everyone is assuming and much less of a problem. Offering support straight from the factory costs money while a lot of sales are made through resellers. It makes way more sense to have support handled by their resellers; let them work for the margin they are making. I've bought all my Keysight gear through a reseller and their support never let me down. --- End quote --- Explain to us how a reseller is going to properly support the product when the buyer is a hobbyist and Keysight's terms with the reseller explicitly state that the reseller warrants that the buyer is using the equipment only for professional or industrial use. Explain to us how the reseller is going to get Keysight to repair the equipment under warranty without lying (whether implicitly or explicitly) about the use of the equipment, and thereby violating their explicit contract with Keysight. This is a very different situation from a car dealership, where the dealership has no such contractual terms with the manufacturer. |
| nctnico:
--- Quote from: kcbrown on January 13, 2022, 07:25:17 pm --- --- Quote from: nctnico on January 13, 2022, 02:24:45 pm ---But this does not apply to US non-commercial customers. I think it is much simpler than everyone is assuming and much less of a problem. Offering support straight from the factory costs money while a lot of sales are made through resellers. It makes way more sense to have support handled by their resellers; let them work for the margin they are making. I've bought all my Keysight gear through a reseller and their support never let me down. --- End quote --- Explain to us how a reseller is going to properly support the product when the buyer is a hobbyist and Keysight's terms with the reseller explicitly state that the reseller warrants that the buyer is using the equipment only for professional or industrial use. Explain to us how the reseller is going to get Keysight to repair the equipment under warranty without lying (whether implicitly or explicitly) about the use of the equipment, and thereby violating their explicit contract with Keysight. This is a very different situation from a car dealership, where the dealership has no such contractual terms with the manufacturer. --- End quote --- Please provide documents that actually prove such agreements between Keysight and resellers exist! So far I have seen nothing more but speculation that smells like utter BS to me. For what reason would Keysight not want their equipment in the hands of non-commercial users? That just makes no sense at all and I fail to understand how people even get to this utterly outlandish idea. The only thing that has been established so far is that Keysight no longer wants to deal with non-commercial customers directly. But that doesn't mean they don't want to deal with non-commercially owned equipment at all; service & sales should go through a reseller instead. The reality is that I can buy Keysight gear from several resellers (including the consumer targeted spin-off from Farnell!) as a consumer today. |
| kcbrown:
--- Quote from: nctnico on January 13, 2022, 07:34:36 pm ---Please provide documents that actually prove such agreements between Keysight and resellers exist! --- End quote --- Here you go: https://www.keysight.com/us/en/assets/9018-60029/exhibits/9018-60029.pdf As already mentioned here: https://www.eevblog.com/forum/testgear/keysight-officially-lost-the-plot-dont-buy-if-youre-a-hobbyist/msg3870629/#msg3870629 Now, note that the wording in the contract states "customer". I was presuming that meant the reseller (since the reseller is Keysight's "customer", no?), but that may be incorrect on my part. So you might actually be right, that resellers operate under a different agreement than the one I linked above, and that they'd be able to acquire warranty service from Keysight on behalf of individual hobbyists. --- Quote ---The reality is that I can buy Keysight gear from several resellers (including the consumer targeted spin-off from Farnell!) as a consumer today. --- End quote --- Buying it and getting warranty repair of it aren't the same thing. |
| nctnico:
--- Quote from: kcbrown on January 13, 2022, 08:10:42 pm --- --- Quote from: nctnico on January 13, 2022, 07:34:36 pm ---Please provide documents that actually prove such agreements between Keysight and resellers exist! --- End quote --- Here you go: https://www.keysight.com/us/en/assets/9018-60029/exhibits/9018-60029.pdf --- End quote --- These are Keysight's own direct sale T&Cs. Again, come up with a document which explicitly prohibits a reseller to sell Keysight equipment to non-commercial customers. And those resellers are bound to the warranties & services they provide to their customers so getting no service / warranty as a non-commercial user is just FUD. |
| ogden:
Other manufacturers simply do not tell that their test and measurement equipment are not home appliances. Purpose of such disclaimer is to avoid liability in case someone using T&M equipment like RF generator, causes harmful interference or radiates himself with powerful RF till death. Do you guys really think that test & measurement equipment of any other manufacturer is going through all the consumer product certification? Look at cert labels of your TV and your scope (if any) - you will see huge difference ;) [edit] AFAIK it does not say that Keysight instruments can't be sold to individuals? It does say that whoever bought instrument, shall use it in industrial field only. IMHO huge difference. Anyway I always buy from dealer which I can reach legally, thus as close to my jurisdiction as possible. It obviously means - I do not buy from manufacturer unless it is local farmer. Obviously I expect to get warranty and support from dealer, not manufacturer. |
| Navigation |
| Message Index |
| Next page |
| Previous page |