Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
<< < (45/118) > >>
nctnico:

--- Quote from: metebalci on January 14, 2022, 05:35:33 pm ---
--- Quote from: ogden on January 13, 2022, 08:47:54 pm ---Other manufacturers simply do not tell that their test and measurement equipment are not home appliances. Purpose of such disclaimer is to avoid liability in case someone using T&M equipment like RF generator, causes harmful interference or radiates himself with powerful RF till death. Do you guys really think that test & measurement equipment of any other manufacturer is going through all the consumer product certification? Look at cert labels of your TV and your scope (if any) - you will see huge difference ;)

[edit] AFAIK it does not say that Keysight instruments can't be sold to individuals? It does say that whoever bought instrument, shall use it in industrial field only. IMHO huge difference. Anyway I always buy from dealer which I can reach legally, thus as close to my jurisdiction as possible. It obviously means - I do not buy from manufacturer unless it is local farmer. Obviously I expect to get warranty and support from dealer, not manufacturer.

--- End quote ---

I was wondering this since it is possible to buy Keysight or any other product from resellers. Getting support from the reseller or dealer is OK for sales and after sales when the item is still under warranty but I wonder if the reseller has any obligation beyond that. In other words, can I send a product to Keysight for repair etc. as an individual even if I cannot buy something from them directly ?

--- End quote ---
No, a reseller is your primary contact. But ofcourse you can choose any reseller / service center you want to have your equipment repaired or calibrated. Again: why the persistence to send equipment to Keysight directly???  :palm:
SilverSolder:

--- Quote from: nctnico on January 14, 2022, 08:40:02 pm ---
--- Quote from: metebalci on January 14, 2022, 05:35:33 pm ---
--- Quote from: ogden on January 13, 2022, 08:47:54 pm ---Other manufacturers simply do not tell that their test and measurement equipment are not home appliances. Purpose of such disclaimer is to avoid liability in case someone using T&M equipment like RF generator, causes harmful interference or radiates himself with powerful RF till death. Do you guys really think that test & measurement equipment of any other manufacturer is going through all the consumer product certification? Look at cert labels of your TV and your scope (if any) - you will see huge difference ;)

[edit] AFAIK it does not say that Keysight instruments can't be sold to individuals? It does say that whoever bought instrument, shall use it in industrial field only. IMHO huge difference. Anyway I always buy from dealer which I can reach legally, thus as close to my jurisdiction as possible. It obviously means - I do not buy from manufacturer unless it is local farmer. Obviously I expect to get warranty and support from dealer, not manufacturer.

--- End quote ---

I was wondering this since it is possible to buy Keysight or any other product from resellers. Getting support from the reseller or dealer is OK for sales and after sales when the item is still under warranty but I wonder if the reseller has any obligation beyond that. In other words, can I send a product to Keysight for repair etc. as an individual even if I cannot buy something from them directly ?

--- End quote ---
No, a reseller is your primary contact. But ofcourse you can choose any reseller / service center you want to have your equipment repaired or calibrated. Again: why the persistence to send equipment to Keysight directly???  :palm:

--- End quote ---

It's the feel-good factor, or perhaps a fear of losing the magic smoke.   E.g. high end camera owners are the same:  they would 100x rather have their camera repaired by Nikon than a third party vendor!
nctnico:
In that case I hope they don't find out repairs are often outsourced. A few years ago I visited one of Samsung's official service centers in the Netherlands. It is a small shop somewhere in an obscure mall. When I saw it I thought: wow, I've found Louis Rosmann's Dutch branch of his repair shop! From what I could see they had all the equipment to make component level repairs though.
SilverSolder:

--- Quote from: nctnico on January 14, 2022, 09:03:27 pm ---In that case I hope they don't find out repairs are often outsourced. A few years ago I visited Samsung's official service center in the Netherlands. It is a small shop somewhere in an obscure mall. When I saw it I thought: wow, I've found Louis Rosmann's Dutch branch of his repair shop!

--- End quote ---

In which case we have the solution -   The third party vendors have to stress that Keysight is doing the repair....  and as long as the customer gets a Keysight invoice at the end, everyone will be happy!  :D
kcbrown:

--- Quote from: nctnico on January 14, 2022, 05:15:49 pm ---Define mass market. You have to realise that this forum has a huge bias towards Rigol and Siglent. A brand like GW Instek is hardly ever mentioned. However, if you look at revenue you'll see that GW Instek is bigger than Rigol and Siglent combined.

--- End quote ---

It's odd that Instek isn't mentioned more often, particularly in light of their GDS-1054B, which is excellent in many ways and priced very well.


With respect to Keysight and resellers, the obvious question comes up: what does someone who bought directly from Keysight before they imposed their current terms do to get warranty service?  A reseller is going to lose money on that because the cost of that transaction is baked into the reseller's profit from the sale, but the reseller didn't make the sale in the first place, so the reseller has no incentive (that I'm aware of) to handle the warranty transaction save perhaps for future good will.  Similarly, how is someone who bought from a now-defunct reseller supposed to get warranty service?

Automobile dealerships perform the actual warranty repairs and get reimbursed by the manufacturer for that.  T&M resellers don't do any such thing, so there's no reason to believe they'll be reimbursed by Keysight for the transaction.
Navigation
Message Index
Next page
Previous page
There was an error while thanking
Thanking...

Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod