Products > Test Equipment

Keysight officially lost the plot - don't buy if you're a hobbyist

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nctnico:

--- Quote from: kcbrown on January 14, 2022, 09:18:13 pm ---
--- Quote from: nctnico on January 14, 2022, 05:15:49 pm ---Define mass market. You have to realise that this forum has a huge bias towards Rigol and Siglent. A brand like GW Instek is hardly ever mentioned. However, if you look at revenue you'll see that GW Instek is bigger than Rigol and Siglent combined.

--- End quote ---

It's odd that Instek isn't mentioned more often, particularly in light of their GDS-1054B, which is excellent in many ways and priced very well.


With respect to Keysight and resellers, the obvious question comes up: what does someone who bought directly from Keysight before they imposed their current terms do to get warranty service?  A reseller is going to lose money on that because the cost of that transaction is baked into the reseller's profit from the sale, but the reseller didn't make the sale in the first place, so the reseller has no incentive (that I'm aware of) to handle the warranty transaction save perhaps for future good will.  Similarly, how is someone who bought from a now-defunct reseller supposed to get warranty service?

Automobile dealerships perform the actual warranty repairs and get reimbursed by the manufacturer for that.  T&M resellers don't do any such thing, so there's no reason to believe they'll be reimbursed by Keysight for the transaction.

--- End quote ---
That is just more speculation. Back that up by documents!

kcbrown:

--- Quote from: nctnico on January 14, 2022, 10:09:56 pm ---That is just more speculation. Back that up by documents!

--- End quote ---

I don't have documents.  I did contact TestEquity (https://testequity.com) directly via the phone and asked them straight up whether, if I have a warranty issue with a piece of equipment that I purchased directly from Keysight, they would handle the warranty issue.  The answer was a flat-out "no" and, furthermore, they stated that all warranty issues, in particular on equipment I purchased from them, would have to go directly to the manufacturer after 30 days from purchase.

TestEquity is a Keysight-authorized distributor: https://www.testequity.com/faq#authorized

Satisfied?

nctnico:

--- Quote from: kcbrown on January 14, 2022, 10:41:30 pm ---
--- Quote from: nctnico on January 14, 2022, 10:09:56 pm ---That is just more speculation. Back that up by documents!

--- End quote ---

I don't have documents.  I did contact TestEquity (https://testequity.com) directly via the phone and asked them straight up whether, if I have a warranty issue with a piece of equipment that I purchased directly from Keysight, they would handle the warranty issue.  The answer was a flat-out "no" and, furthermore, they stated that all warranty issues, in particular on equipment I purchased from them, would have to go directly to the manufacturer after 30 days from purchase.

--- End quote ---
So these guys are a reseller to avoid. Good to know.

kcbrown:

--- Quote from: nctnico on January 14, 2022, 10:58:10 pm ---So these guys are a reseller to avoid. Good to know.

--- End quote ---

Maybe.  Since your claim is that resellers will handle warranty claims from non-customers, and since I have provided one example of a known Keysight authorized reseller that will not do so, it's now on you to prove that resellers will handle such claims.

So: which vendors will handle such claims?


I should note that TestEquity is the first and, so far, only reseller I have contacted about this.  I contacted them because I knew that they'd be an authorized reseller and because they sell both low-end scopes (e.g., the DSOX1000 line) and relatively high-end scopes (e.g., the DSOS804A) for many A brands (Tektronix, R&S, Instek, Fluke).  That I managed to find a relatively high-end reseller that won't do what you claim resellers will do on the first try makes me believe that many resellers won't do what you claim they will.  I can ask the same question of other Keysight authorized resellers, but the presence of one that also deals in relatively high-end equipment is sufficient to make me deeply suspicious of the correctness of your claim.

Again, I must point out that this is an authorized reseller, not some fly-by-night operation.  They appear on Keysight's list of authorized resellers: https://www.keysight.com/us/en/partnerfinder.html.  Since they will not do what you claim, it is clear that at least some resellers are not contractually obligated by Keysight to field warranty claims.

nctnico:

--- Quote from: kcbrown on January 14, 2022, 11:06:48 pm ---
--- Quote from: nctnico on January 14, 2022, 10:58:10 pm ---So these guys are a reseller to avoid. Good to know.

--- End quote ---

Maybe.  Since your claim is that resellers will handle warranty claims from non-customers, and since I have provided one example of a known Keysight authorized reseller that will not do so, it's now on you to prove that resellers will handle such claims.

So: which vendors will handle such claims?

--- End quote ---
So far I didn't have any problems with Acal BFI handling warranty issues. Never had to deal with Keysight directly. In general I'd avoid a reseller redirecting warranty issues to the manufacturer; it is not what I pay them for.

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