Products > Test Equipment

Keysight officially lost the plot - don't buy if you're a hobbyist

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kcbrown:

--- Quote from: SilverSolder on January 15, 2022, 12:07:30 am ---It seems doubtful to me that Keysight would really leave customers high and dry with respect to equipment they have already purchased directly from Keysight, even if they change the model for future purchasers...   That would be so unprofessional that it could only happen to a company in severe decay...   on the other hand, look at what happened to Boeing...

--- End quote ---

Even if the equipment wasn't purchased directly from Keysight, it may still be problematic.  Nothing prevents resellers from going out of business.  Keysight seems to demand that one be a business in order to get direct support from them, and that could (and perhaps even would) make it difficult if not impossible for an individual to get warranty or repair support from them when the reseller they purchased from has gone out of business, seeing how distributors are under no apparent obligation to provide service to people who didn't purchase the equipment from them.

Of course, providing such service anyway might well be a good business move on the part of the reseller, but that would make it a matter of their choice only.

Zucca:
In a wide range of cultures, the color white symbolizes purity and innocence.
That's why the new Keysight device generation is black.

SilverSolder:

--- Quote from: Zucca on January 15, 2022, 02:26:10 am ---In a wide range of cultures, the color white symbolizes purity and innocence.
That's why the new Keysight device generation is black.

--- End quote ---

Ah, that's it...   they've fallen to the Imperial Stormtroopers, and the new ceo is - Darth!

Nominal Animal:
In a lot of movies, it's the baddies that wear all white.

Anyway, the thing I do not understand, is why does not Keysight simply charge more for private customers?  I don't see anybody demanding they take any kind of financial hit or risk here!

The thing is, not all professionals are incorporated, or want to be incorporated.  I'm not an EE, only a bumblefuck hobbyist on the electronics side, but I am a professional software developer and physicist, and telling the likes of me to not use Keysight gear because we won't have any access to support, spare parts, or vendor calibration services, is just shooting themselves in the foot.

I'd love to hear what is the true internal reasoning here.  (I've already posted that I do believe it is salespeople hoodwinking the leadership that this is a good thing, simply because the salespeople want to keep business simple and in a sector where their personal comissions from sales are higher, even though it will damage the company in the long term.  Again, I've seen how variants of this have played out before, and it is sad to see such obvious mistakes are being repeated again and again.)

Brumby:
If it someone was trying to set up Lissajous curves on a scope by asking "How do I make those squiggly line patterns?" then I would expect them to be given short shrift.  Was it something as trivial as this?  I don't know.


I'd like to find out the nature of the support that was sought - but nowhere is this information provided.


This also begs the question: What are the various areas that come under the heading of "Support"?

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