Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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MegaVolt:

--- Quote from: nctnico on January 15, 2022, 12:26:26 pm ---I can imagine that at some point manufacturers don't want to deal with these kind of support requests.

--- End quote ---
You need to write the required FAQ once and refer to it.  it will take very little time and will solve all the issues.  There would be a desire to solve them.
Calvin:
Hi,

I really had a giggle when I read that reply "Keysight products are designed, manufactured, and tested for professional and industrial use. They are not designed or tested for personal, domestic, or household use...."
It sounds so utter BS!
What is professional use anyway? When I´ve got a degree in EE and work as an EE and also have my personal mancave .... will I only work halftime professionally, and halftime un-professionally?  |O
And of course do I know that my Osci is no domestic vacuum cleaner and of course can´t I boil my morning egg with it.  :palm:
And I definitely don´t probe myself personally neither in SE nor differential style.  :-DD
So what´s that rubbish talk?

regards
Calvin

btw. I´d like to suggest that Keysight ads are taken off of this site, if the F...you attitude should be proven true.
madires:
I wonder what Keysight's stance on Right to Repair is. A quick search didn't bing up anything useful.
TaylorD93:
well to be fair, any of my old HP gear ive put in the Part numbers on the Keysight website and have always found full service info with Bills of Materials etc.

That said, its all 20-30+ year old kit.

Would be interesting to hear what they would say about newer kit. Then again, if they're selling to a Company, then they would probably say send it to Keysight or an approved repairer, as im not aware of many companies which would take the risk of opening and repairing the kit themselves unless they can self calibrate to ISO.

I suspect that joe public will be told its professional equipment so, as per above, send it to an approved repairer as a "get out" for right to repair.
0culus:

--- Quote from: madires on January 15, 2022, 05:24:31 pm ---I wonder what Keysight's stance on Right to Repair is. A quick search didn't bing up anything useful.

--- End quote ---

It's safe to say they consider all the service information a trade secret. This started in the 1990s when HP was on the downslope. If you're lucky, you'll get a block diagram. No more. The only reason they host old service info for HP stuff is someone in the company spearheaded it. And they have progressively made it harder to find and get to. You now have to put your personal information in to download the PDFs.
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