| Products > Test Equipment |
| Keysight officially lost the plot - don't buy if you're a hobbyist |
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| ogden:
--- Quote from: 0culus on January 15, 2022, 05:35:09 pm --- --- Quote from: madires on January 15, 2022, 05:24:31 pm ---I wonder what Keysight's stance on Right to Repair is. A quick search didn't bing up anything useful. --- End quote --- It's safe to say they consider all the service information a trade secret. This started in the 1990s when HP was on the downslope. If you're lucky, you'll get a block diagram. No more. The only reason they host old service info for HP stuff is someone in the company spearheaded it. And they have progressively made it harder to find and get to. You now have to put your personal information in to download the PDFs. --- End quote --- Do we get Tektronix service manuals freely, if at all? |
| TheSteve:
--- Quote from: 0culus on January 15, 2022, 05:35:09 pm --- --- Quote from: madires on January 15, 2022, 05:24:31 pm ---I wonder what Keysight's stance on Right to Repair is. A quick search didn't bing up anything useful. --- End quote --- It's safe to say they consider all the service information a trade secret. This started in the 1990s when HP was on the downslope. If you're lucky, you'll get a block diagram. No more. The only reason they host old service info for HP stuff is someone in the company spearheaded it. And they have progressively made it harder to find and get to. You now have to put your personal information in to download the PDFs. --- End quote --- You can enter any information you like - the country doesn't even have to match. But the fact they require anything is ridiculous. |
| RF-Engineer:
I've no issues with Keysight and recently had a decent exchange with their tech support. They also assisted me with a replacement LCD display for a 34461A DMM. Several years ago, I created an LLC in the State of Florida. It has its own FEIN and is now even listed on Dun & Bradstreet through no request on my part. In Florida, it costs about $100/year to maintain an LLC. But that same LLC is used to get wholesale pricing from other commercial suppliers including Tessco.com. And, that LLC gets me free chip and discrete component product samples. Last year, I obtained several Microsemi high-power PIN diodes at no charge for what would have otherwise cost over USD $150. For me, the LLC has been worth the little effort and cost to create and maintain. Paul |
| 0culus:
--- Quote from: TheSteve on January 15, 2022, 06:24:34 pm --- --- Quote from: 0culus on January 15, 2022, 05:35:09 pm --- --- Quote from: madires on January 15, 2022, 05:24:31 pm ---I wonder what Keysight's stance on Right to Repair is. A quick search didn't bing up anything useful. --- End quote --- It's safe to say they consider all the service information a trade secret. This started in the 1990s when HP was on the downslope. If you're lucky, you'll get a block diagram. No more. The only reason they host old service info for HP stuff is someone in the company spearheaded it. And they have progressively made it harder to find and get to. You now have to put your personal information in to download the PDFs. --- End quote --- You can enter any information you like - the country doesn't even have to match. But the fact they require anything is ridiculous. --- End quote --- My point exactly. They didn't used to require anything to download them. Now you have to jump through at least 2 hoops before you finally get to download the file (unless you have an account there and are logged in). Personally, I prefer to buy original printed copies when I can, but somethings when you need something fast you just want to pull up the PDF. :palm: |
| madires:
--- Quote from: RF-Engineer on January 15, 2022, 06:48:12 pm ---In Florida, it costs about $100/year to maintain an LLC. --- End quote --- In other corners of the world it's more expensive and can also require lots of regular paperwork. And in my case I would even have to move or ask for a special permit since no businesses are allowed in the residential area I live in. For me it's simpler and cheaper to buy a new Rigol or Siglent than setting up a company to be able to get spare parts or any other support from Keysight. |
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