Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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Ed.Kloonk:
I think it's more a amateur vs professional view on customers. I my professional capacity when dealing with trade suppliers with that mindset, it becomes apparent that the intention is to dissuade customers who don't know what they are buying and attract those who do, because it's less hassle apparently.

What's laughable is the thinking that only people who work for a company will know what they are doing!
Smokey:

--- Quote from: Keysight DanielBogdanoff on January 19, 2022, 12:09:02 am ---... it's not a terrible idea or terribly expensive to have a small business setup somehow (at least in the US) for a number of reasons. ...

--- End quote ---

This. 
I'm not trying to justify Keysight's policy, which I think is silly, but he happens to be right about this.

Start a business.  It's actually really simple and inexpensive (even in California).  Then get a resellers license and stop paying tax at digikey.  If nothing else you will be ready to go when an opportunity arises to stop working for the man and do your own thing.
Ed.Kloonk:

--- Quote from: Smokey on January 19, 2022, 02:28:09 am ---
--- Quote from: Keysight DanielBogdanoff on January 19, 2022, 12:09:02 am ---... it's not a terrible idea or terribly expensive to have a small business setup somehow (at least in the US) for a number of reasons. ...

--- End quote ---

This. 
I'm not trying to justify Keysight's policy, which I think is silly, but he happens to be right about this.

Start a business.  It's actually really simple and inexpensive (even in California).  Then get a resellers license and stop paying tax at digikey.  If nothing else you will be ready to go when an opportunity arises to stop working for the man and do your own thing.

--- End quote ---

Yeah nar.

In my part of the world, that is seen by some as the thin edge of the wedge. Next everyone has to be licenced.
cdev:
As pointed out that is just shameful for a company that claims the legacy of [hp]

I think that since you bought their product, new, they owe you tech support now. They cant pull that.

I have a piece of gear thats more than 50 years old. Strangely, the model is still sold. and so its not EOL. When I bought it it had some issues, the manufacturers did respond to my pleas and did offer to fix it (out of warantee) but thanks to people here I figured out to get it working myself and now it works perfectly. If manufactures whose stuff I have bought pull that that will be the last dollar they see from me, that's for sure. I dont ask much, just civilized responses. And if a product is new, I expect warranteed service.

It is actually very easy to set upa business in California and some communities really offer a blt more in the way of help. I think Palo Alto and Mountain View one or the other have a whole library sized building just for inventors, with subscriptions to all sorts of databases of use and a terminal running right into the patent and trademark office so you can search all the patents. This isnt a big thing now because of the internet but when I was last there it was. If you can afford to live in a place like that, they make it much easier.


cdev:
I have a friend who made small receivers. His local government went nuts when he inquired about setting up a business. They couldnt wait it seems to start regulating and taxing him. His business was hand making tiny receivers by doing reflow on his iron, yes on his spirit leveled iron, attached to his bench with a vise..Very low volume, but very high quality. He lived in South central Europe. Now he lives in Silicon Valley, I gather. No problems any more.
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