| Products > Test Equipment |
| Keysight officially lost the plot - don't buy if you're a hobbyist |
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| nctnico:
--- Quote from: shodan@micron on December 10, 2021, 07:08:49 pm ---I think that limitation is due to laws of purchase. Individuals in many countries have a extended rights when purchasing something. --- End quote --- That could be. But that doesn't prevent people to buy from resellers. On top of that: In a sense it is strange to go directly to the manufacturer for support and it is strange that Keysight has offered support for as long as they did. For other manufacturers the reseller is the party to ask questions to with (maybe) a fallback to a local sales office in case the reseller sucks. If I have a problem with my car, I take it back to where I bought it. I'm not going to bother the car manufacturer. |
| SHF:
I actually wanted to buy a 34465a soon, now I have to think twice about it ....... |
| TheSteve:
Anyone that knows me knows that my lab is primarily HPAK equipment. This change is certainly not a positive thing. I'd sure like to know exactly the reasons they are changing like this. I'd love for Dave to do a video on this, but don't expect him to bite the hand that feeds him. |
| RBBVNL9:
This is crazy. On their own website, Keysight plugs their entry-level instruments such as their EDUX series to be used by "Engineers working on workbenches set up in garages, basements, home offices, sheds [...]." (see https://www.keysightbenchchallenge.com) In a press release together with distributor Farnell, Keysight writes "The Keysight’s InfiniiVision 1000 X-Series oscilloscopes has been developed for price conscious electronic design engineers, students and hobbyists, offerings more features and an enhanced performance when compared with the Keysight 1000 series. (emphasis added). https://www.element14.com/news/premier-farnell-shipping-keysight-technologies-ultra-low-cost-oscilloscope-series/ In fact, with their feature set and price point, many of the EDUX and SDOX1000X series instruments will find their way to students and hobbyists. And then they refuse warranty or support. They should be ashamed! |
| bdunham7:
--- Quote from: nctnico on December 10, 2021, 08:10:02 pm ---If I have a problem with my car, I take it back to where I bought it. I'm not going to bother the car manufacturer. --- End quote --- Your car dealer has mechanics. Aldi, or wherever people buy tools and DMMs these days, doesn't have technicians or offer service. The support model varies with the type of product and by now I'm pretty sure the manufacturers who ultimately foot the bill don't want random techs in other places opening up their equipment. |
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