Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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Someone:

--- Quote from: Ed.Kloonk on January 20, 2022, 02:32:38 am ---
--- Quote from: Someone on January 20, 2022, 02:23:29 am ---
--- Quote from: Ed.Kloonk on January 20, 2022, 02:11:05 am ---
--- Quote from: nctnico on January 20, 2022, 12:25:45 am ---In the end the government is not going to waste time & effort on doing all the accounting for companies that have a revenue which is close to zero.

--- End quote ---
Here in Oz your govt shift the responsibility onto you in the form of Business Activity statements. You collect the tax and you do the administration for them, thank you very much.

And even if you're not selling any widgets, you still are required to sit down and do the paperwork 4 times a year in addition to your regular annual income tax preparation.

--- End quote ---
More country specific derailing! Also, in Australia for the example discussed here it would be annual simplified reporting:
https://www.ato.gov.au/Business/Business-activity-statements-(BAS)/Due-dates-for-lodging-and-paying-your-BAS/

--- End quote ---
Apologies.
--- End quote ---
No worries, the government likes to change the rules fairly frequently so it pays to check what the current parameters are. So you could sign up for simplified annual reporting this year and get forcibly moved to some other more onerous process in the future!
rox77:
i appreciate your recommendation. i know them, not a bad distributor but their after-sales service still has a lot of room for improvement. although it may surprise you, in my experience the best distributor i have found is amazon because their after-sales service is unbeatable and, if after some time a problem is unsolvable, they do not hesitate to offer you a full refund. unfortunately, their offer is not as wide as i would like it to be. may be a little more expensive when purchasing the product but if there are problems as returns and shipping are free, it undoubtedly pays off.


--- Quote from: ogden on January 19, 2022, 06:04:03 pm ---
--- Quote from: rox77 on January 19, 2022, 05:25:01 pm ---in europe those specific conditions would be ignored in any consumer claim if the consumer purchased the device through legal channels.
--- End quote ---

Right. If you are in EU - buy from EU distributor and you are covered. One that I know is batronix.com (not affiliate, just satisfied customer).
--- End quote ---
bson:

--- Quote from: SilverSolder on January 13, 2022, 09:05:31 pm ---Surely that has to make a significant difference to the price that you charge in each case?

--- End quote ---
Are you permitted to charge consumers more than businesses?

Either way, you'd need two completely different pricing structures, two entirely different sales organizations, and two entirely different support organizations.  In other words, Keysight would need to add a consumer business unit.  Clearly they have no interest in this.

So the subject is perfectly correct - Keysight doesn't want consumer business, with an important qualifier: in the EU.  In the U.S., no worries, because laws differentiate between goods being industrial or consumer goods, not whether the buyer is a business or not.  Conversely, when a business buys a coffee maker or other consumer product, they get statutory consumer protections.
SMB784:
This is a really disappointing development.  I have always wanted to own a Keysight scope for my personal bench, however I cannot in good conscience give them my business with this kind of attitude towards the hobbyist end of the market.

It is also my experience that companies who cater to industry clients often do not provide quality support to the education & university research sector of the market who buy in low volume and on an infrequent basis.  Judging by what I have seen, I expect this behavior to bleed over into their education clientele as well.  Shameful.
SilverSolder:

--- Quote from: bson on January 21, 2022, 06:38:32 pm ---
--- Quote from: SilverSolder on January 13, 2022, 09:05:31 pm ---Surely that has to make a significant difference to the price that you charge in each case?

--- End quote ---
Are you permitted to charge consumers more than businesses?

Either way, you'd need two completely different pricing structures, two entirely different sales organizations, and two entirely different support organizations.  In other words, Keysight would need to add a consumer business unit.  Clearly they have no interest in this.

So the subject is perfectly correct - Keysight doesn't want consumer business, with an important qualifier: in the EU.  In the U.S., no worries, because laws differentiate between goods being industrial or consumer goods, not whether the buyer is a business or not.  Conversely, when a business buys a coffee maker or other consumer product, they get statutory consumer protections.

--- End quote ---

Are you saying that hobbyists do get full warranty/service in the US,  but not elsewhere?

I have noticed the US Keysight eBay listings all say "for professional/industrial use only"....
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