Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
scopeman:
I can not believe that Dave has not commented once on this thread.
Sam
W3OHM
tautech:
--- Quote from: scopeman on January 30, 2022, 05:00:46 am ---I can not believe that Dave has not commented once on this thread.
Sam
W3OHM
--- End quote ---
He did 5 times here:
https://www.eevblog.com/forum/testgear/keysight-(lack-of)-calibration-other-services/
But not even a peep here:
https://www.eevblog.com/forum/testgear/a-broken-34470a-and-keysights-terrible-customer-service/
:-//
NekoBrinch:
If you as a private person bought it from keysight, they should support you. If you bought it from a dealer, the dealer is your support, and you cannot expect any kind of support from keysight.
That is fairly normal. It is actually the law in a lot of countries to protect the customer. The dealer will have a huge amount of responsibility towards the consumer. The law protects the customer even if the dealer is not able to get the desired support from the manufacturer they (the dealer) is still responsible for handling whatever issue you have within the 2 years warranty that is mandated by law on all consumer goods as a minimum in Denmark where I live (EU). In the US I know this is different.
That is also why keysight eBay will not ship to Denmark (I guess). They do not sell directly to private consumers. Like commodore did not do, only through dealers.
inaxeon:
Meanwhile, in this thread:
https://www.eevblog.com/forum/testgear/agilent-8753es-a24-microwave-transfer-switch-substitute/
The designer of my instrument, and still a Keysight employee has been helping me repair it.
SilverSolder:
--- Quote from: inaxeon on February 11, 2022, 05:17:36 am ---Meanwhile, in this thread:
https://www.eevblog.com/forum/testgear/agilent-8753es-a24-microwave-transfer-switch-substitute/
The designer of my instrument, and still a Keysight employee has been helping me repair it.
--- End quote ---
Humans 1, corporations 0 :)
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