Products > Test Equipment

Keysight officially lost the plot - don't buy if you're a hobbyist

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Anthocyanina:

--- Quote from: Keysight DanielBogdanoff on January 19, 2022, 12:09:02 am ---
--- Quote from: AVGresponding on January 16, 2022, 10:45:15 am ---
--- Quote from: Calvin on January 16, 2022, 09:19:42 am ---Hi,

well let´s hope for those loop holes in the interest of KS.
But then ... I didn´t get any reply from those good people over here when I asked.  :--

regards
Calvin

Hmmmh ... I wonder what happens to those who won devices on Keysight Wave? Will they also be denied service?  :-DD

--- End quote ---

Well, this was the situation as of yesterday:


--- Quote from: Cerebus on January 15, 2022, 06:18:51 pm ---
--- Quote from: tautech on January 15, 2022, 07:01:57 am ---I do wonder why Daniel from KS that frequents here has seemed to have gone AWOL however I'd bet his inbox is getting a bashing.

--- End quote ---

Well, the Keysight give-aways from Dave's raffle last April still haven't shown up, and I think Daniel has probably gone from "embarrassed" to "can't show my face in public".

Last time I heard from him in respect of that was 19th August last year. Part of me is going "Can't really complain, we are talking free after all", another part is going "Keysight eh? Lucky you changed the name or Bill Hewlett and Dave Packard would be turning in their graves.".

--- End quote ---

--- End quote ---

Hi everyone, I'm back from holiday break and a rough string of getting sick, sorry for the absence.

A couple things:

1 - Wave /  KU Live 2021 prizes - many are still in the works, some have been delivered. TBH it's been hell but I'm working on it. Those of you who might still be waiting can please feel free to reach out. I'm trying to prioritize the winners for folks like Dave as well.

2 - business vs. hobbyist - I can't say much more than what I've already said on the matter, but it's a legal thing and I'm doing as much as I possibly can to internally advocate for potential alternatives and solutions. As it stands now this is the situation, though. That being said, it's not a terrible idea or terribly expensive to have a small business setup somehow (at least in the US) for a number of reasons. I'm definitely not providing legal advice/business recommendations nor do I advocate doing it, but that's one possible way around it. Maybe folks could even work together on something like that...

-Daniel

--- End quote ---

I wonder if anyone has contacted Daniel after this and gotten a response?

rteodor:
Just got the boot from Keysight a few hours ago for an oscilloscope but I am going to insist.
At least in my case the sales representative pointed me to a local distributor. So I will check with them.

I got burned with a Siglent rebranded Axiomet oscilloscope. The specs were fine but in reality the firmware was bad. Really quite bad. And so far, after some years, I found no way to update it.
That is why I am afraid of going with lesser options. That is why I want the good stuff, the Agilent quality stuff.

My 2 cents opinion is that KS will (or should) update the site to redirect small and unimportant "few thousand bucks" buyers to local distributors. They _are_ buyers after all KS can pass them to the "little friends" for profit.

tautech:

--- Quote from: rteodor on February 16, 2022, 10:51:15 pm ---I got burned with a Siglent rebranded Axiomet oscilloscope. The specs were fine but in reality the firmware was bad. Really quite bad. And so far, after some years, I found no way to update it.

My 2 cents opinion is

--- End quote ---
Worthless.

Axiomet burned you by not providing updated firmware. Period.
It's not and has never been Siglent's responsibility to provide firmware for any of their rebrands as you can't load Siglent firmware directly onto a rebrand as they're configured differently.

Some using CFG files have been able to upload Siglent firmware onto rebrands however when this is done the instrument identifies as a Siglent and thereafter can only accept Siglent firmware.

Bassman59:

--- Quote from: tautech on February 16, 2022, 11:19:46 pm ---
--- Quote from: rteodor on February 16, 2022, 10:51:15 pm ---I got burned with a Siglent rebranded Axiomet oscilloscope. The specs were fine but in reality the firmware was bad. Really quite bad. And so far, after some years, I found no way to update it.

My 2 cents opinion is

--- End quote ---
Worthless.

Axiomet burned you by not providing updated firmware. Period.
It's not and has never been Siglent's responsibility to provide firmware for any of their rebrands as you can't load Siglent firmware directly onto a rebrand as they're configured differently.

Some using CFG files have been able to upload Siglent firmware onto rebrands however when this is done the instrument identifies as a Siglent and thereafter can only accept Siglent firmware.

--- End quote ---

If "Siglent" is the brand name on the product and in the documentation, then Siglent is responsible for supporting the product, including firmware updates.

To claim otherwise is ... oh, I don't know, being a shill.

rsjsouza:

--- Quote from: tautech on February 16, 2022, 11:19:46 pm ---
--- Quote from: rteodor on February 16, 2022, 10:51:15 pm ---My 2 cents opinion is

--- End quote ---
Worthless.

--- End quote ---
Salty much? His sentence following talks about Keysight...


--- Quote from: Bassman59 on February 17, 2022, 02:23:19 am ---If "Siglent" is the brand name on the product and in the documentation, then Siglent is responsible for supporting the product, including firmware updates.

To claim otherwise is ... oh, I don't know, being a shill.

--- End quote ---
The Axiomet is a brand, so Siglent wouldn't show on its fascia...

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