| Products > Test Equipment |
| Keysight officially lost the plot - don't buy if you're a hobbyist |
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| tautech:
--- Quote from: Bassman59 on February 17, 2022, 02:23:19 am ---If "Siglent" is the brand name on the product and in the documentation, then Siglent is responsible for supporting the product, including firmware updates. To claim otherwise is ... oh, I don't know, being a shill. --- End quote --- It's not, there's no indication on a rebrand other than on maybe the PCB who the OEM is....rebrands work like that. ;) |
| rteodor:
Well, my initial deal was with Axiomet that is true. And yes, Axiomet is completely opaque. There is a big empty void on its firmware page. But if customer satisfaction is important maybe Siglent could have at least kept some firmware somewhere. Its name is in the USB descriptor. @rsjsouza: the picture is for a newer model with a 800x480 display. Mine is even older, it has a 480x234 display. A feeling strikes me while I am writing this: Axiomet might be the purge of old Siglent stock. This would be fine because at least the hardware is not something to throw out. The marketing instinct tells that Siglent should have a little more consideration on the brand name and not hide behind the Axiomet finger. My subjective opinion is that Siglent alone has one of the best value for the money currently. Its offering is really attractive to budget restricted clients like me. Yet here I am spending a very good amount of money on a KeySight oscilloscope to cure fear and frustration. Returning to the OP subject: it seems that buying a KS product is not that hard. The local distributor even has slightly better price. And concluding from the delivery time its stock seems complementary the KS stock. I will speak again when I will see the thing on my desk. |
| 2N3055:
--- Quote from: rteodor on February 17, 2022, 07:51:21 am ---Well, my initial deal was with Axiomet that is true. And yes, Axiomet is completely opaque. There is a big empty void on its firmware page. But if customer satisfaction is important maybe Siglent could have at least kept some firmware somewhere. Its name is in the USB descriptor. ... A feeling strikes me while I am writing this: Axiomet might be the purge of old Siglent stock. This would be fine because at least the hardware is not something to throw out. The marketing instinct tells that Siglent should have a little more consideration on the brand name and not hide behind the Axiomet finger. --- End quote --- It is called contract. When you manufacture equipment for somebody to put their name on it, you usually sign contract that you will never engage their customer. Ever. Axiomet was supposed to get firmware from manufacturer (whoever it is) and publish it on it's web site. Axiomet has no connection with Siglent. Axiomet simply rebrands all of it's equipment from random manufacturers... Your speculations are just wrong and dismissing. Problem is not with Siglent manufactured scope, nor Siglent. Problem is that you bought a product from a a brand that has bad support. If you had bought from Siglent or Rigol or several other non A brands that do decent job supporting customers you wouldn't have problems. You seem to have some problem, thinking that world should behave differently to you than to anybody else because it would suit you... And then you take offense if it doesn't. And now you're deliberately want to buy equipment from a manufacturer that plainly says that they won't support you, for the equipment they do manufacture... Do you sense the pattern here? |
| tv84:
Why are deans contributing in derailing this thread? :-// I thought I'd entered the wrong thread... |
| rteodor:
When I bought it I only compared the price and the specs. And then I had way fewer options than today. Rigol and Siglent were not even available to me at that time. --- Quote ---You seem to have some problem, thinking that world should behave differently to you than to anybody else because it would suit you... And then you take offense if it doesn't. --- End quote --- --- Quote ---Do you sense the pattern here? --- End quote --- Quite right. I worked before with Agilent so I just assumed that I buy it and then use it and that is all. It never occurred to me that I will ever need something more a.k.a manufacturer support. Or to put it in some popular saying "I was born in a Mercedes" so I am naive into believing that all businesses think on long term. So this is the pattern. That is why I am buying KS now. But if I am wrong about KS and I will need their support too please advise before I make another mistake. PS: Should we move to another thread ? |
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