| Products > Test Equipment |
| Keysight officially lost the plot - don't buy if you're a hobbyist |
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| 2N3055:
--- Quote from: tv84 on February 17, 2022, 08:36:25 am ---Why are deans contributing in derailing this thread? :-// I thought I'd entered the wrong thread... --- End quote --- Thank you for being the voice of reason.. I will stop.. I apologize for getting carried away.. Mediterranean blood and such... --- Quote from: rteodor on February 17, 2022, 08:53:45 am ---Quite right. I worked before with Agilent so I just assumed that I buy it and then use it and that is all. It never occurred to me that I will ever need something more a.k.a manufacturer support. Or to put it in some popular saying "I was born in a Mercedes" so I am naive into believing that all businesses think on long term. So this is the pattern. That is why I am buying KS now. But if I am wrong about KS and I will need their support too please advise before I make another mistake. PS: Should we move to another thread ? --- End quote --- No need to stop or move. Just to get back to the topic. Keysight support related topics are exactly the topic here. Keysight officially does not support private customers. Also their level of support for business customers is directly connected to subscriptions now. If you buy Keysight scope and you need support, in warranty you will speak with point of sale (dealer you bought it from). At the moment you still can download firmware and basic support documents from Keysight. Other support is not provided to private customers by Keysight. Dealers might (should) step in and help. As a small company, I recently contacted them about a bug (still in warranty then) and they politely noted me that they will respond to my 2 tickets for free as a token of goodwill because it was my first time and I am a customer, but from now on, I either have to pay for support contract subscription, or will be charged by the ticket. To be clear I reported a bug in networking stack and a confusion in documentation that made it unclear do I have right to an option or not. Both their mistakes. And, yeah, network problem won't be fixed, because it doesn't happen all the time. Mythical glorious HP and Agilent of yore is no more... That doesn't mean they have bad support. Their paid support for large customers is superb. But they basically pulled out of entry level market, including hobby/private users. To be honest, they never did officially target that market, even before. Back then business was good, run by different values. They had this sense of gallantry and it was a matter of honour to support their products. It was token of respect to their creations and customers, wherever they are.. Now it is pure corporate politics, like everybody else.. Carla style... Only loyalty is to profit. Good for them, bad for us... |
| mawyatt:
--- Quote from: 2N3055 on February 17, 2022, 09:29:35 am --- Mythical glorious HP and Agilent of yore is no more... .... Now it is pure corporate politics, like everybody else.. Carla style... Only loyalty is to profit. Good for them, bad for us... --- End quote --- After the Agilent split I asked a senior Keysight executive if the split was to allow Keysight to pursue a back to the old HP style instrument company, the answer was "Absolutely!!". Now many years later Keysight has disintegrated into just another short sighted, Wall St manipulated company, nothing like the old HP. Here's the new moto for most US companies today: Drive profit & stock for the shareholder/executives value, damn the (little) customers, full speed ahead, Titanic Mode |O Thankful for being around long enough to experience the HP and Tektronix of old, and equally painful to see them today :palm: Best, |
| Bud:
--- Quote from: 2N3055 on February 17, 2022, 09:29:35 am ---But they basically pulled out of entry level market, including hobby/private users. To be honest, they never did officially target that market, even before. . --- End quote --- There you go. So it is not "Carla style", it is return to the original Dave and Bill style.... |
| Bassman59:
--- Quote from: tautech on February 17, 2022, 04:46:58 am --- --- Quote from: Bassman59 on February 17, 2022, 02:23:19 am ---If "Siglent" is the brand name on the product and in the documentation, then Siglent is responsible for supporting the product, including firmware updates. To claim otherwise is ... oh, I don't know, being a shill. --- End quote --- It's not, there's no indication on a rebrand other than on maybe the PCB who the OEM is....rebrands work like that. ;) --- End quote --- I've never heard of Axiomet. User rteodor wrote, "I got burned with a Siglent rebranded Axiomet oscilloscope." I took that to mean that Siglent was the name on the product, and the product was actually manufactured by Axiomet. Apparently, this particular product is branded as Axiomet. The point is, of course, that the brand name on the product is responsible for the support, not whatever OEM/OED actually designed and made the thing. You, as a shill, don't need to be snarky with the professionals around here. |
| 2N3055:
--- Quote from: Bud on February 17, 2022, 04:05:56 pm --- --- Quote from: 2N3055 on February 17, 2022, 09:29:35 am ---But they basically pulled out of entry level market, including hobby/private users. To be honest, they never did officially target that market, even before. . --- End quote --- There you go. So it is not "Carla style", it is return to the original Dave and Bill style.... --- End quote --- No, it is Carla style now. Dave and Bill was old school gentleman style. I know they also loved making money and it was purpose of the starting the company, but there was certain etiquette in it... They didn't target entry level market but they respected all the users. It was an honor thing. And also business was good, they had good government contracts where they had to provide all those detailed documents and support structure was put in place. So if you have it, it's not a problem to use it for everybody if it's already mostly paid for.. As I said, big customers will get their money worth, no doubt. And it is good for shareholders. They are not charity. And they have full right and responsibility to shareholders to pursue the maximum profit path... And us that are not in that picture shouldn't put our head in a sand and accept the situation as it is.... |
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