| Products > Test Equipment |
| Keysight officially lost the plot - don't buy if you're a hobbyist |
| << < (67/118) > >> |
| E-Design:
Tektronix does not have a policy in place specifying support for the size or market space of a customer. If you are a customer, whether you have bought 1 unit or 1 million, some kind of support is offered to you. |
| nctnico:
It is interesting to see some complaining about Keysight's service level and happily buy equipment from cheaper brands. >:D You can't have it both ways though. If you vote with your wallet that a lower service level is OK with you, then don't complain that you get what you voted for! |
| Nominal Animal:
--- Quote from: nctnico on February 17, 2022, 05:27:07 pm ---It is interesting to see some complaining about Keysight's service level and happily buy equipment from cheaper brands. >:D You can't have it both ways though. If you vote with your wallet that a lower service level is OK with you, then don't complain that you get what you voted for! --- End quote --- Isn't the majority of this thread about the exact opposite, though? Buying from a premium brand and then discovering you get no service at all because you're not a company. There are a lot of professionals using the same equipment they use at work, at home. The surprising and annoying difference being that the latter get no service or support at all, just because they are not a registered business. (This is a genuine question and not a rhetorical one. What I describe here is what I currently understand the topic to be. The sidetrack wrt. Siglent and Axiomet seems to be a different topic, one related to vendors/rebadgers that provide no support whatsoever, to anyone at all. In that sense, the Axiomet customers and for example European non-business Keysight device owners are pretty much in the same soup together; no support. In that sense, I do not see how nctnico's comment makes any sense, and seek clarification.) |
| tautech:
--- Quote from: Bassman59 on February 17, 2022, 04:53:35 pm --- --- Quote from: tautech on February 17, 2022, 04:46:58 am --- --- Quote from: Bassman59 on February 17, 2022, 02:23:19 am ---If "Siglent" is the brand name on the product and in the documentation, then Siglent is responsible for supporting the product, including firmware updates. To claim otherwise is ... oh, I don't know, being a shill. --- End quote --- It's not, there's no indication on a rebrand other than on maybe the PCB who the OEM is....rebrands work like that. ;) --- End quote --- I've never heard of Axiomet. --- End quote --- Until yesterday neither had I. --- Quote ---User rteodor wrote, "I got burned with a Siglent rebranded Axiomet oscilloscope." I took that to mean that Siglent was the name on the product, and the product was actually manufactured by Axiomet. --- End quote --- No, manufactured for Axiomet. --- Quote ---Apparently, this particular product is branded as Axiomet. --- End quote --- Yes. --- Quote ---The point is, of course, that the brand name on the product is responsible for the support, not whatever OEM/OED actually designed and made the thing. --- End quote --- We cannot know what agreement was made between Siglent/Atten all those years ago and it may or may not have included firmware support for Axiomet. Now we know a little more about this particular model, there are later firmware versions that Axiomet chose not to make available to their customers for whatever reason. Can me names if you must but their is no excuse for Axiomet not providing firmware support for their customers. |
| rteodor:
Well, I said that I will keep silent but I have a little news: I asked the distributor for more details about support and their response was: --- Quote ---We at ${I do not know if I should mention their name} offer support and service for the products ordered from us. In addition, we can add help (e.g. when programming) from the manufacturer. --- End quote --- So there you go OP: we can still buy a KeySight product and get support and service as a hobbyist. Just not from KeySight directly. I will try to get some more information from the distributor to see if there is a devil inside the details. I can relate to KeySight change. I do not like it but I understand it. And who knows: if they have many distributors to compete between them and the management is good, then maybe hobbyists will get better support. Maybe some distributor will go on our niche. If there are enough conscious hobbyists. Or maybe 2N3055 is right that I have a problem and I am being naive again... |
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