| Products > Test Equipment |
| Keysight officially lost the plot - don't buy if you're a hobbyist |
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| Kean:
--- Quote from: adauphin on February 20, 2022, 09:55:35 am ---Not to sound rude, but can you show me where I can add this to my cart, proceed to checkout, and be made aware I have to use this for a business to gain customer support? What a piece of garbage company if they refuse support to a customer that uses their equipment in their home for "non-business" use. Not towards Newark, but Keysight. https://www.newark.com/keysight-technologies/e36312a/dc-power-supply-3o-p-6v-5a-prog/dp/15AC9655 --- End quote --- Also not trying to be rude - just stating some relevant facts. As per the T&C page on the Newark site, Newark specify quite clearly in their terms and conditions of sale that (paraphrased): products are sold for business use, and as a customer you agree that you are purchasing for business use. This is right near the top of the T&Cs page and hard to miss if you actually visit the page. Did you read the Newark T&Cs? I'm sure a lot of people don't, and I'm sure another bit of text about this during the ordering process (even a specific confirmation popup) would be ignored by most people. I have business accounts with Farnell (branded as Element14 in Australia, rather than Newark), Mouser, Digikey, etc. So as a business customer, I am unlikely to see such warnings. I do get warned by Element14 if I try to purchase Raspberry Pi products that they only sell to business customers, and I get warned by Mouser if I try to buy products with trade or shipping restrictions. I imagine they may eventually also warn about this issue, but as during registration you would have already agreed to their T&Cs that you are purchasing for business use... then do they really need to? |
| adauphin:
--- Quote from: Kean on February 20, 2022, 02:04:53 pm --- As per the T&C page on the Newark site, Newark specify quite clearly in their terms and conditions of sale that (paraphrased): products are sold for business use, and as a customer you agree that you are purchasing for business use. This is right near the top of the T&Cs page and hard to miss if you actually visit the page. --- End quote --- On my mobile device, the T&C is at the bottom of the page. Yes, I saw the section on business sales....who looks for that? Needs to be in bold print next to the product, plain and simple. How many unsuspecting folks purchase one, then not have any issues for awhile, exceeding the window to return it, then find out they have no support from the manufacturer because they are not a "business"? Maybe when they have it printed in bold next to the pic of the product, their sales will readjust accordingly. |
| EE-digger:
I have not read the entire thread. If Keysight allows the bleeping lawyers to run their show, it's already over. This MUST NOT HAPPEN ! I just got a reply from the Keysight store to the question I addressed to Oliver. Don't know who the reply is from. "We can only sell to companies - that's correct" In all honesty, I did not identify myself as in USA and don't know if you can derive that from the ebay headers. This is pure BS of the highest order. I guess the younguns at Keysight don't have a clue either. The fact is that people on here buyin a scope, generator or DMM here and there from the KS store by night are in many cases the same people placing RFQs for tens or hundreds or perhaps even millions of $$ of equipment by day. I've done the latter for the past 40+ years. Companies driven by lawyers and operate as if by scripts are doomed. Recently I needed some VCO replacements for Micronetix parts, now owned by Mercury Systems. After several phone calls to get to the right people, my request for price and delivery were noted, then apparently lit with a match and dropped in a bucket. Those involved in marketing and sales had no idea that I was sitting on a $2.8 million contract for aerospace modules and they were a possible contender. I wasn't but that's beside the point :) :) |
| SilverSolder:
Thinking about this... even some older time-honoured HP equipment come with notices that they are for professional use by competent people only. I dislike over-lawyering as much as the next guy, but perhaps it is simply the case that a product you sell to the average Joe Blow comes with more responsibilities than a product sold for professional / special use cases only? - e.g. remember when McDonald's got sued for their coffee being too hot, and a consumer got badly burned when spilling a cup in their lap. Imagine how much trouble a n00b can get into with test equipment. Some scumbag lawyer could launch a suit: "My client's house burned down because he was charging LiPos with your power supply. Nowhere in the instruction manual does it mention that this supply cannot be used for charging LiPos. Either the product is deficient, or your documentation - either way, you have to pay for a new house." All of these kinds of problems are reduced significantly if you sell to professionals / companies only. Now, your defense to the above lawsuit is simply "Your client is in breach of his contract with us, where he claimed he was a trained professional using our product in a professional environment. Any professional would know better than to try and charge LiPo chemistry unattended in this way. If you want to take this to court, we have a long list of professionals willing to attest to that. Don't waste your time and money." |
| xrunner:
--- Quote from: SilverSolder on February 21, 2022, 02:27:51 pm --- Imagine how much trouble a n00b can get into with test equipment. Some scumbag lawyer could launch a suit: "My client's house burned down because he was charging LiPos with your power supply. Nowhere in the instruction manual does it mention that this supply cannot be used for charging LiPos. Either the product is deficient, or your documentation - either way, you have to pay for a new house." --- End quote --- I can see some sort of public notice in the future like this: Public Notice - The growing dangers of oscilloscopes in our society Please read the following notice, as there is a great danger to your children from this device being sold to non-professionals ... :-DD |
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