| Products > Test Equipment |
| Keysight officially lost the plot - don't buy if you're a hobbyist |
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| themadhippy:
--- Quote ---Aldi, or wherever people buy tools and DMMs these day --- End quote --- And in the uk if you buy it from aldi that's who your warranty is with,your contract is with the seller,not the manufacter |
| bdunham7:
--- Quote from: themadhippy on December 11, 2021, 12:19:43 am ---And in the uk if you buy it from aldi that's who your warranty is with,your contract is with the seller,not the manufacter --- End quote --- I understand the contractual obligation part, but if there is going to be any actual service performed beyond unit replacement, that won't likely happen at Aldi. Unless there is some very multi-talented guy in the back room that wraps the fish, sharpens the knives and calibrates the DMMs all on the same bench. |
| nctnico:
--- Quote from: bdunham7 on December 11, 2021, 12:02:23 am --- --- Quote from: nctnico on December 10, 2021, 08:10:02 pm ---If I have a problem with my car, I take it back to where I bought it. I'm not going to bother the car manufacturer. --- End quote --- Your car dealer has mechanics. Aldi, or wherever people buy tools and DMMs these days, doesn't have technicians or offer service. The support model varies with the type of product and by now I'm pretty sure the manufacturers who ultimately foot the bill don't want random techs in other places opening up their equipment. --- End quote --- Utter nonsense. There are lots of professional equipment dealers around. And the ALDI like stores simply outsource servicing; lookup a company called Medion. What you are overlooking is that manufacturers don't want to deal with the raw sewage of bogus claims & user errors coming from users so they leave that to resellers to sift through. |
| james_s:
Wow, I'll keep in mind to never buy a Keysight product, and I'll recommend against them to any engineers I know too. This is the kind of bone-headed arrogant behavior that can sink a company. There is lots of competition on the market today, people buy expensive A-list brands like Keysight in part to get the support. Without that I'll just buy direct from China and save a bundle. |
| bdunham7:
--- Quote from: nctnico on December 11, 2021, 01:13:00 am ---Utter nonsense. There are lots of professional equipment dealers around. And the ALDI like stores simply outsource servicing; lookup a company called Medion. What you are overlooking is that manufacturers don't want to deal with the raw sewage of bogus claims & user errors coming from users so they leave that to resellers to sift through. --- End quote --- Perhaps things are different in your locale? Here it is very common for things sold at retailers--from ceiling fans to generators to patio furniture--to come with a notice from the manufacturer in the package telling you not to bother the retailer if you have a problem. Service by the manufacturer is the norm for many things, including most things we would discuss here. If I buy a Fluke or Siglent product from TEquipment or Amazon and it needs service, it goes back directly to Fluke or Siglent. As for dealing with users, Fluke has a help line that any customer can call directly and they actually pick up the phone. Not sure about Siglent but I think they do as well. So I don't see them as avoiding users or user errors at all. |
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