Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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Nominal Animal:

--- Quote from: nctnico on March 31, 2022, 01:31:30 am ---
--- Quote from: Nominal Animal on March 31, 2022, 01:27:08 am ---
--- Quote from: nctnico on March 31, 2022, 01:11:36 am ---
--- Quote from: Nominal Animal on March 31, 2022, 12:55:49 am ---Point being, Keysight is not telling us the reason they don't want to sell (at higher prices) to hobbyists and other private consumers.)

--- End quote ---
Try buying a piece of test equipment from R&S, Lecroy, Tektronix, etc directly as a hobbyist. You won't be able to. Even a small business won't be able to. They'll all refer you to a dealer.
--- End quote ---
So? Their answer is exactly the same for a small University or vocational school trying to buy a few scopes, as it is to a private hobbyist or a small company.  Keysight stands out by their behaviour here.  What is your point?

--- End quote ---
My point is people should quit whining because Keysight's behaviour doesn't stand out at all. If you do a little bit of research, you can easely find out for yourself.

--- End quote ---
And I'm telling you from the University/Education side, that you're wrong.  You'd know that, if you'd actually read the posts here, instead of repeating your own unfounded beliefs as facts.
nctnico:

--- Quote from: Nominal Animal on March 31, 2022, 01:38:44 am ---
--- Quote from: nctnico on March 31, 2022, 01:31:30 am ---
--- Quote from: Nominal Animal on March 31, 2022, 01:27:08 am ---
--- Quote from: nctnico on March 31, 2022, 01:11:36 am ---
--- Quote from: Nominal Animal on March 31, 2022, 12:55:49 am ---Point being, Keysight is not telling us the reason they don't want to sell (at higher prices) to hobbyists and other private consumers.)

--- End quote ---
Try buying a piece of test equipment from R&S, Lecroy, Tektronix, etc directly as a hobbyist. You won't be able to. Even a small business won't be able to. They'll all refer you to a dealer.
--- End quote ---
So? Their answer is exactly the same for a small University or vocational school trying to buy a few scopes, as it is to a private hobbyist or a small company.  Keysight stands out by their behaviour here.  What is your point?

--- End quote ---
My point is people should quit whining because Keysight's behaviour doesn't stand out at all. If you do a little bit of research, you can easely find out for yourself.

--- End quote ---
And I'm telling you from the University/Education side, that you're wrong.  You'd know that, if you'd actually read the posts here, instead of repeating your own unfounded beliefs as facts.

--- End quote ---
Did you ever buy a piece of test equipment? I'm doing that regulary and I have no trouble at all obtaining the equipment I want even as a tiny company. I have actual hands-on experience with the purchasing & support process and I'm telling you: there is way too much drama in this thread. There is always an equipment dealer around to sell you a piece of test equipment and support you whether you are a small business, educational institute, student, hobbyist or retiree.
rsjsouza:

--- Quote from: Someone on March 30, 2022, 10:43:37 pm ---
--- Quote from: Nominal Animal on March 30, 2022, 09:34:52 pm ---The distinction between "Educational" and "Hobby" is academic, at best.

Pushing tools not sold to private individuals as "Educational" stinks of bait-and-switch trickery to me.
--- End quote ---
Keysight never? directly mentioned the "maker" or hobby market when they promoted the low cost scopes (cant find any of their first party communications with something like that), but they were sure happy to sit by while others pushed that space:

--- Quote from: https://www.element14.com/news/premier-farnell-shipping-keysight-technologies-ultra-low-cost-oscilloscope-series/ ---The Keysight’s InfiniiVision 1000 X-Series oscilloscopes has been developed for price conscious electronic design engineers, students and hobbyists,
--- End quote ---
In Australia manufacturers are not allowed to hide themselves behind distributors or retailers when dealing with warranty or service claims. But thats from consumer protection laws which have broad applicability, even in B2B transactions.

--- End quote ---
Keysight clearly pushed that angle by giving away hundreds of units to the general market, as well as slipping oscilloscopes to Mehdi, Dave Jones and others to be distributed to a clear segment of the market that is mostly populated by individual customers. Not only that, but also gave away a multi-thousand dollar grand prize to the best project by popular vote, irrespective of professional status. This was so clear that this year there is absolutely no Keysight March events for the general public, as they clearly shifted their direction.

They are in their right to cut support to the mass market is a very demanding task, but they clearly catered to anyone that could fill a web form.
Nominal Animal:

--- Quote from: nctnico on March 31, 2022, 02:06:56 am ---
--- Quote from: Nominal Animal on March 31, 2022, 01:38:44 am ---
--- Quote from: nctnico on March 31, 2022, 01:31:30 am ---
--- Quote from: Nominal Animal on March 31, 2022, 01:27:08 am ---
--- Quote from: nctnico on March 31, 2022, 01:11:36 am ---
--- Quote from: Nominal Animal on March 31, 2022, 12:55:49 am ---Point being, Keysight is not telling us the reason they don't want to sell (at higher prices) to hobbyists and other private consumers.)

--- End quote ---
Try buying a piece of test equipment from R&S, Lecroy, Tektronix, etc directly as a hobbyist. You won't be able to. Even a small business won't be able to. They'll all refer you to a dealer.
--- End quote ---
So? Their answer is exactly the same for a small University or vocational school trying to buy a few scopes, as it is to a private hobbyist or a small company.  Keysight stands out by their behaviour here.  What is your point?

--- End quote ---
My point is people should quit whining because Keysight's behaviour doesn't stand out at all. If you do a little bit of research, you can easely find out for yourself.

--- End quote ---
And I'm telling you from the University/Education side, that you're wrong.  You'd know that, if you'd actually read the posts here, instead of repeating your own unfounded beliefs as facts.

--- End quote ---
Did you ever buy a piece of test equipment? I'm doing that regulary and I have no trouble at all obtaining the equipment I want even as a tiny company. I have actual hands-on experience with the purchasing & support process and I'm telling you: there is way too much drama in this thread. There is always an equipment dealer around to sell you a piece of test equipment and support you whether you are a small business, educational institute, student, hobbyist or retiree.

--- End quote ---
Your entire argument is "I haven't experienced what you talk about, so you must be wrong and misinformed."
It seems that no rational argument will shake you off your unfounded beliefs.
nctnico:
 :wtf: Now you are putting more merit in hearsay rather than actual, hands-on experience! Like I wrote: drama all around.

Ofcourse things go wrong every now and then but if you drill a little bit deeper you'll find that most of the problems with service/support stem from not formulating a problem clear enough. Not unwillingness to provide support. Now for Keysight shifting support from their own support system to dealers has ticked some people off because they have to go somewhere else now; it doesn't mean the support isn't there for them.
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