Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
Oldtestgear:
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Ofcourse things go wrong every now and then but if you drill a little bit deeper you'll find that most of the problems with service/support stem from not formulating a problem clear enough. Not unwillingness to provide support. Now for Keysight shifting support from their own support system to dealers has ticked some people off because they have to go somewhere else now; it doesn't mean the support isn't there for them.
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Try getting a distributor to calibrate a 3458A or a 34470A. Not going to happen. I was happy to buy from a Keysight distributor when Keysight would perform a calibration for me as an individual. Had my DMMs calibrated regularly over the years until the change of policy. Stopping support for an individual after tears is simply wrong.
nctnico:
--- Quote from: Oldtestgear on March 31, 2022, 11:22:00 am ---
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Ofcourse things go wrong every now and then but if you drill a little bit deeper you'll find that most of the problems with service/support stem from not formulating a problem clear enough. Not unwillingness to provide support. Now for Keysight shifting support from their own support system to dealers has ticked some people off because they have to go somewhere else now; it doesn't mean the support isn't there for them.
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Try getting a distributor to calibrate a 3458A or a 34470A. Not going to happen. I was happy to buy from a Keysight distributor when Keysight would perform a calibration for me as an individual. Had my DMMs calibrated regularly over the years until the change of policy. Stopping support for an individual after tears is simply wrong.
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Have you tried MCS Testequipment? They offer calibration services and they have been selling test equipment through this forum so they seem to be open to dealing with individuals. I have bought several pieces of equipment from them. With sole proprietors not needing to register a business in the UK, it should be possible to find a test equipment dealer that can take care of calibrating your equipment.
tindel:
I hardly ever post here, but I've been shocked to have a similar experience in the US. Not exactly the same, and I'm fortunate to have a business in the US and have some leverage. With that leverage, I'm trying to capture the ear of Keysight's leadership (CEO, COO, CFO, and Global Sales) to let them know how bad they are @%#ing up - literally targeting the people that built Keysight; the type of people Dave and Bill were; that go on to build the type of companies that Dave and Bill founded.
If you want to make sure your voice is heard (and hear more of my story) - post a short (1 or 2 lines) how Keysight @#$@ed you over here: https://forum.allaboutcircuits.com/threads/1ghz-scope.177949/#post-1721361. Remember these are high level executives at one of the largest companies in the world - They don't have time to read your entire post. They need cliff notes.
Let small voices make a loud noise!
Unfortunately, I myself don't have a lot more time to dedicate to this - so please spread the word and reach out if you want to help.
porter:
I found this article from hp measure magazine.
Who would of guessed that engineers like to tinker in their spare time.
Home-built airplanes. Hobbyists build personal airplanes during their free time. Individualism. Hobby
https://www.hp.com/hpinfo/abouthp/histnfacts/publications/measure/pdf/1975_02.pdf#page=2
The entire catalog is here:
https://www.hp.com/hpinfo/abouthp/histnfacts/publications/measure/
I wonder if Keysight sells to their employees.
Anthocyanina:
After I got my function generator from last years event, I started exploring all its functions and modes and found a bug, which I confirmed is not something wrong with my unit, but with the model. I went to report the bug because, well, it's something that should be fixed, and also because i thought it would be nice to let them know about it so they would fix it and other owners of the product wouldn't have to deal with it. their response is in this screenshot. Not only my name isn't Ryan Roth, but after replying that I'm not a corporate client, the ticket just got closed. I can live with the bug, I'm thankful for the generator i got for free, and it's still very usable, but I wonder what happens when a paying customer comes across this and tries to report it? :-//
Edit: here's the link to an EDU33212A review from element14. In the comments i mentioned the bug, and John Porter was able to replicate it with his unit https://community.element14.com/products/roadtest/b/blog/posts/sbe-edu33212a
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