Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
nctnico:
--- Quote from: bdunham7 on December 11, 2021, 01:39:13 am ---
--- Quote from: nctnico on December 11, 2021, 01:13:00 am ---Utter nonsense. There are lots of professional equipment dealers around. And the ALDI like stores simply outsource servicing; lookup a company called Medion.
What you are overlooking is that manufacturers don't want to deal with the raw sewage of bogus claims & user errors coming from users so they leave that to resellers to sift through.
--- End quote ---
Perhaps things are different in your locale? Here it is very common for things sold at retailers--from ceiling fans to generators to patio furniture--to come with a notice from the manufacturer in the package telling you not to bother the retailer if you have a problem.
--- End quote ---
That is different over here; over here you go back to where you bought the item and let them sort it out. That is also in line with the European regulations where it comes to warranty so I'm wondering whether the notice is even applicable to the UK where it comes to consumer laws. My assumption is that the notice points to the importer of the goods which does the branding; not the actual manufacturer somewhere in China.
I do understand the whining better now but people should just quit it (it is not the end of the world!) and adapt to the new situation. In the end: for a manufacturer you are just a grain of sand on a beach. For a reseller you are an important customer. I never bought Keysight gear from Keysight direct but always from AcalBfi (who is an authorised Keysight dealer). AcalBfi has served me well so far so no complaints there. For the non-commercial market there are plenty resellers that will deal with consumers and some will give excellent service as well (with Keysight backing them up).
Hydron:
How about when the reseller goes bust then Keysight refuses to even let you pay for service/calibration, and you're left with a brick?
Edit: to expand on this, it would be reasonable for KS to direct you back to the reseller in the first place, but that's not what is happening here by the looks of things.
nctnico:
--- Quote from: Hydron on December 11, 2021, 11:02:50 am ---How about when the reseller goes bust then Keysight refuses to even let you pay for service/calibration, and you're left with a brick?
Edit: to expand on this, it would be reasonable for KS to direct you back to the reseller in the first place, but that's not what is happening here by the looks of things.
--- End quote ---
:palm: Go to a different reseller. See the car analogy; there are many who can service your car. Test equipment is not different in any way. For example: there is an Eevblog member (forgot the name) who specialises in repairing test equipment from Tektronix / Agilent /Keysight at the component level.
quarks:
I also lately had bad experience as a private individual with Keysight :--
Whales:
--- Quote from: bdunham7 on December 11, 2021, 01:39:13 am ---
--- Quote from: nctnico on December 11, 2021, 01:13:00 am ---Utter nonsense. There are lots of professional equipment dealers around. And the ALDI like stores simply outsource servicing; lookup a company called Medion.
What you are overlooking is that manufacturers don't want to deal with the raw sewage of bogus claims & user errors coming from users so they leave that to resellers to sift through.
--- End quote ---
Perhaps things are different in your locale? Here it is very common for things sold at retailers--from ceiling fans to generators to patio furniture--to come with a notice from the manufacturer in the package telling you not to bother the retailer if you have a problem.
--- End quote ---
In Australia it's different again, at least regarding faults in a product. It's up to the consumer whether they bother the retailer OR the manufacturer.
There is a lot of really interesting stuff in this summary by the ACCC ("ayh-triple-see")
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