Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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rsjsouza:
Closing a bug report without a reply is not a very responsible thing to do - however, a poorly described bug would not get the same attention. Since in the thread you had to go back and forth a few times to get John to reproduce it, perhaps you could try to resubmit the ticket but this time pointing to the element14 thread?  (if you can spare the time, of course).
tautech:

--- Quote from: rsjsouza on June 13, 2022, 08:54:18 am ---Closing a bug report without a reply is not a very responsible thing to do - however, a poorly described bug would not get the same attention. Since in the thread you had to go back and forth a few times to get John to reproduce it, perhaps you could try to resubmit the ticket but this time pointing to the element14 thread?  (if you can spare the time, of course).

--- End quote ---
Really, one wonders why one would even go to the trouble when KS is so dismissive of the hobbyist market.
Oh we'll take your money but then you're on your own.  :horse:
rsjsouza:

--- Quote from: tautech on June 13, 2022, 08:57:11 am ---
--- Quote from: rsjsouza on June 13, 2022, 08:54:18 am ---Closing a bug report without a reply is not a very responsible thing to do - however, a poorly described bug would not get the same attention. Since in the thread you had to go back and forth a few times to get John to reproduce it, perhaps you could try to resubmit the ticket but this time pointing to the element14 thread?  (if you can spare the time, of course).

--- End quote ---
Really, one wonders why one would even go to the trouble when KS is so dismissive of the hobbyist market.
Oh we'll take your money but then you're on your own.  :horse:

--- End quote ---
I understand, but with all things in life one uses their time to try to get some sort of purpose to help others. Otherwise we wouldn't be spending our time sharing our collective knowledge for free in this forum (or many others around the interwebs).
bd139:
Interesting conversation about this with an actual expert in this yesterday. At least in the UK that is. A company cannot opt out of the Consumer Rights Act 2015 implicitly or explicitly by specifying terms to the contrary. They automatically opt into it on the basis that (a) they agreed to transfer the goods to a consumer and (b) the consumer agrees to pay the price. That is the basis of the legislation being opted in.

The basis here is that Keysight, Farnell, Element 14 etc sell you industrial equipment, they want to wash their hands of you. However regardless of their terms or conditions, if it falls outside of the statutory terms of being of satisfactory quality, fit for purpose or them refusing it repair it, they don't have a case.

So the advice I got is file a moneyclaim (MCOL) against them and wait for them to defend it or ignore it and the magistrate will give them a bollocking and order them to pay you the full retail price back as compensation for you having to even bother the courts system with them being dicks and not understanding the market they are selling into or the legislation. If the magistrate is a particularly good one he'll even compensate you for having to bother with this by forcing them to pay costs.

I suspect KS wouldn't even turn up and just pay up front because it's cheaper than them actually hiring someone.

If a couple of people do that it'll either cause them to close the entire market to consumer (not likely) or start taking people seriously.
AVGresponding:

--- Quote from: rsjsouza on June 13, 2022, 08:54:18 am ---Closing a bug report without a reply is not a very responsible thing to do - however, a poorly described bug would not get the same attention. Since in the thread you had to go back and forth a few times to get John to reproduce it, perhaps you could try to resubmit the ticket but this time pointing to the element14 thread?  (if you can spare the time, of course).

--- End quote ---

They closed the ticket because he isn't a corporate client, and not because it was poorly described. That's the real issue.
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