Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
AVGresponding:
--- Quote from: bd139 on June 13, 2022, 09:15:25 am ---Interesting conversation about this with an actual expert in this yesterday. At least in the UK that is. A company cannot opt out of the Consumer Rights Act 2015 implicitly or explicitly by specifying terms to the contrary. They automatically opt into it on the basis that (a) they agreed to transfer the goods to a consumer and (b) the consumer agrees to pay the price. That is the basis of the legislation being opted in.
The basis here is that Keysight, Farnell, Element 14 etc sell you industrial equipment, they want to wash their hands of you. However regardless of their terms or conditions, if it falls outside of the statutory terms of being of satisfactory quality, fit for purpose or them refusing it repair it, they don't have a case.
So the advice I got is file a moneyclaim (MCOL) against them and wait for them to defend it or ignore it and the magistrate will give them a bollocking and order them to pay you the full retail price back as compensation for you having to even bother the courts system with them being dicks and not understanding the market they are selling into or the legislation.
If a couple of people do that it'll either cause them to close the entire market to consumer (not likely) or start taking people seriously.
--- End quote ---
I suspect the cost of paying a few of these claims (which they can probably claw back in tax avoidance one way or another anyway) would be less than actually having to care about non-corporate customers.
bd139:
Probably. If you’re going to hurt them, someone needs to buy a £20k scope as a consumer and claim that back :-DD
Anthocyanina:
--- Quote from: rsjsouza on June 13, 2022, 08:54:18 am ---Closing a bug report without a reply is not a very responsible thing to do - however, a poorly described bug would not get the same attention. Since in the thread you had to go back and forth a few times to get John to reproduce it, perhaps you could try to resubmit the ticket but this time pointing to the element14 thread? (if you can spare the time, of course).
--- End quote ---
To clarify, they did give a response when i let them know I was not a corporate client. I did mention that if not being a corporate client meant they wouldn't bother with the case, so be it, and this was their response. When I reported this to Keysight I was more descriptive and added screenshots showing the settings under which the bug happened
m k:
Overall situation is pretty simple, general impression is that they cheated.
Take that impression away and everything is ok.
Back in the day all kind of service shops were around and supported by manufacturers or importers, only warranted cases were restricted.
Then manufacturers started grabbing quota and stashed service data, possibly because far east started pushing.
If they are now swinging back to the old ways there's a difference.
Back in the day they didn't meet consumers, those service shops did.
rsjsouza:
--- Quote from: Anthocyanina on June 13, 2022, 09:47:57 am ---
--- Quote from: rsjsouza on June 13, 2022, 08:54:18 am ---Closing a bug report without a reply is not a very responsible thing to do - however, a poorly described bug would not get the same attention. Since in the thread you had to go back and forth a few times to get John to reproduce it, perhaps you could try to resubmit the ticket but this time pointing to the element14 thread? (if you can spare the time, of course).
--- End quote ---
To clarify, they did give a response when i let them know I was not a corporate client. I did mention that if not being a corporate client meant they wouldn't bother with the case, so be it, and this was their response. When I reported this to Keysight I was more descriptive and added screenshots showing the settings under which the bug happened
--- End quote ---
Indeed with that added information it is completely understandable to not pursue this any further. At least your findings are public and becomes a resourceful "known bug" of this unit. :-+
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