| Products > Test Equipment |
| Keysight officially lost the plot - don't buy if you're a hobbyist |
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| xrunner:
--- Quote from: Anthocyanina on June 13, 2022, 05:07:52 am ---After I got my function generator from last years event, ... --- End quote --- I would have asked them "Why did Keysight allow me (or the person that gave it to me) to own and possess any of your equipment in the first place if we're not corporate customers?" :-// |
| ch_scr:
--- Quote from: rsjsouza on June 13, 2022, 10:50:05 am --- --- Quote from: Anthocyanina on June 13, 2022, 09:47:57 am --- --- Quote from: rsjsouza on June 13, 2022, 08:54:18 am ---Closing a bug report without a reply is not a very responsible thing to do - however, a poorly described bug would not get the same attention. Since in the thread you had to go back and forth a few times to get John to reproduce it, perhaps you could try to resubmit the ticket but this time pointing to the element14 thread? (if you can spare the time, of course). --- End quote --- To clarify, they did give a response when i let them know I was not a corporate client. I did mention that if not being a corporate client meant they wouldn't bother with the case, so be it, and this was their response. When I reported this to Keysight I was more descriptive and added screenshots showing the settings under which the bug happened --- End quote --- Indeed with that added information it is completely understandable to not pursue this any further. At least your findings are public and becomes a resourceful "known bug" of this unit. :-+ --- End quote --- It's plain stupid to get a "good" bug report and then to discard it on the grounds of "not a corporate customer that complains about it". A few years and Keysight will be the "Microsoft" of TE companys, on the support decisions they already have reached this level and product quality will follow soon. By this logic, they should make it a lot harder to file bug reports - there will be (on the corporate statistics) sooo many less bugs in the products :horse: They're Too big to fail now... |
| bd139:
On that basis you are not a priority if you probably aren't coming back any time soon. If they are running like that then it's a limping corpse of a company. |
| rsjsouza:
--- Quote from: ch_scr on June 13, 2022, 11:54:18 am --- --- Quote from: rsjsouza on June 13, 2022, 10:50:05 am --- --- Quote from: Anthocyanina on June 13, 2022, 09:47:57 am --- --- Quote from: rsjsouza on June 13, 2022, 08:54:18 am ---Closing a bug report without a reply is not a very responsible thing to do - however, a poorly described bug would not get the same attention. Since in the thread you had to go back and forth a few times to get John to reproduce it, perhaps you could try to resubmit the ticket but this time pointing to the element14 thread? (if you can spare the time, of course). --- End quote --- To clarify, they did give a response when i let them know I was not a corporate client. I did mention that if not being a corporate client meant they wouldn't bother with the case, so be it, and this was their response. When I reported this to Keysight I was more descriptive and added screenshots showing the settings under which the bug happened --- End quote --- Indeed with that added information it is completely understandable to not pursue this any further. At least your findings are public and becomes a resourceful "known bug" of this unit. :-+ --- End quote --- It's plain stupid to get a "good" bug report and then to discard it on the grounds of "not a corporate customer that complains about it". --- End quote --- I agree and I wonder if such responses were simply blindly following this newfangled policy without critical thinking from an L2 or L3 support teams, but that is a moot point now. In any case, this is unfortunately not new in the corporate/mass market relationship: joeqsmith's feedback to Gossen, Fluke and Keysight about failures in their DMMs went completely void of acknowledgement. I can cite many other cases where the companies didn't care for the mass market but also didn't sink into oblivion - any company sets a threshold, with KS being the "latest offender" in this regard. |
| HalFoster:
Just a quick note applicable to this thread: Someone I know through work bought a midrange Keysight DMM for home use and had a problem of some sort crop up. Contacted Keysight and was promptly shut down due to being an individual, not a corporate user. As it happens, the person is the head engineer over a particular multi-million dollar program with which I also do work. As of today, the only Keysight equipment specified is the 3458A because, well, the 3458A. The other ~31 million worth of spectrum analyzers and signal generators now goes to other manufacturers. That particular program is also not the only one this person is associated with as well as the fact that at that level many procurement decisions are decided on word-of-mouth recommendations. Wonder who will *not* be recommended. I wish I could find humor in the spectacular miscalculation that is now Keysight but I really only feel sadness at how far they have fallen. My personal hobby is restoring vintage test equipment, much of which is HP; I am reminded every time I open something else up how elegant the engineering and the care that once went into their products. I just upgraded some of my own TE: A Keithley DMM7510 and a Siglent SSA3032X Plus - quite a chunk of change for me and none of it went to Keysight. Might not be all that much to Keysight but I wonder how many others have made the decision that there is more value and service to be found with other manufacturers. Hal |
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