Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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bd139:

--- Quote from: HighVoltage on July 23, 2022, 09:12:09 am ---Sometimes it helps to call more than one time.

--- End quote ---

This works everywhere. Also make sure you complain about who wasn't helpful.
dracotonisamond:
I was in the market for a second bench DMM and my purchase was a keithley instead of keysight in direct response to this thread.

good information.
arcitech:

--- Quote from: bd139 on July 23, 2022, 09:35:13 am ---
--- Quote from: HighVoltage on July 23, 2022, 09:12:09 am ---Sometimes it helps to call more than one time.

--- End quote ---

This works everywhere. Also make sure you complain about who wasn't helpful.

--- End quote ---

If anyone might want to PM me a helpful human being that'd I'd be able to engage with, that'd be much appreciated. I'd prefer someone who's stateside and not obstinate.

I do hope not every customer-facing human w/ an @keysight.com email address treats a small business (that's verifiable at the federal, and more recently state, level) as if it deserves neither service nor information, but deserves to be flat-out lied to -- e.g. your domain is blocked (despite us exchanging emails through it!?), you have no web page (despite the domain we're emailing through clearly having one?!).

Not only was I met with plain dishonesty (perhaps just ignorance misinterpreted), but an offer to provide info for govt verification, and a simple request to just learn what that person needed from me, have both gone ignored.

I had to think very hard about offering up a (PII-sanitized) account of exactly what this exchange, over the course of a week, looked like, but before putting that on blast I'd like to figure out whether that can go into a more appropriate pair of hands.

I have a feeling the individual apparently at the "helm" of the inflatable raft that is parts web sales feels like a real patriot -- a key stakeholder in US national security -- by keeping replacement power supply knobs or bumpers out of the "wrong" hands. Things like that really should fall under ITAR, ya know.
Zucca:
I just quote my new 3 Tek scopes for work.

Just to let Keysight know that, because they do not support me when I am at home, I do not support them when I am at work.
nctnico:
 :palm: So you are going to waste your employer's time and money for something that is very likely not even a real thing? My very recent (last month) experience with Keysight support was very positive... More likely the problem is that some people simply have poor communication skills and therefore ended up on the 'ignore' stack at the support department.

Better make sure you buy the equipment with the best fit for the task at hand. Otherwise you'll just be contorting yourself.
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