Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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Whales:
On that note: if an individual in Australia encounters issues or faults with their Keysight product and gets a response like this, then it's worth reading that ACCC page I link above:


--- Quote ---If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:

 *  get it done elsewhere and pass on the costs to the business
 *  ask for a replacement
 *  ask for a refund
 *  recover compensation for the drop in value below the price paid.

--- End quote ---
Ed.Kloonk:
Don't have any expert opinion but I thought that the Rigol 1054z had the game sewn up for the enthusiast. I can understand everyone's sentiment with the Keysight's resentment. What I don't understand I why Keysight think hobbyists might be using their precious wares when I thought that Rigol has the market share.

?

edit: for clarity my question is who do they think they are trying to shoo away?
HighVoltage:
I have been dealing with Keysight through my company for many years now and always had good experiences and ultra fast service when needed.

But lately it has not been easy to even order parts from them.
Something definitely has changed at Keysight, especially since Keysight had one of the best service of all test equipment companies.

But maybe this is the way it goes in this industry. 20 years ago, it was easy to order parts from Tektronix. Try that now in 2021 and it is almost impossible to get anything, unless you know someone.
madires:
They all go for the 'if it's broken buy a new one' profit maximization - can't make that much money with service.
xrunner:
No answer yet to the question I sent the proprietors of the Keysight Ebay store. Probably have to go to their legal team before they are allowed to answer me.

 :-DD


--- Quote from: xrunner on December 10, 2021, 05:13:44 pm ---OK I sent a question to their Ebay store just now -

http://www.ebaystores.com/keysight


--- Quote ---Hello,

In your equipment listings it is stated -

"For professional and industrial use only"

There has been some discussion on electronics forums from users who have bought Keysight equipment for home use, that Keysight does not provide technical support to them because they are not a "business" but a home hobby user. Can you clarify whether this is true or false - that home hobbyist users who buy Keysight equipment (new or used) will not receive technical support? Are there any countries you sell to whose buyers would not receive technical support if they were a home or hobbyist user?

Thanks,


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