Products > Test Equipment

Keysight officially lost the plot - don't buy if you're a hobbyist

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hpw:

Products are intended for professional and industrial use only, and
are not suitable for consumer or household use, and Customer
represents and warrants that it is not acquiring Products for such
uses. Consumer or household use, or use outside of the Specification
for the Product

This means, not gear to trigger chicas within the kitchen/sauna ... only allowed & possible, if you own a VAT ...  :-DD

TERRA Operative:
Well, I just had a fantastic experience with Keysight support today (no sarcasm).

I am lucky to be able to use my friends business name, so that changes things, but still, I was surprised.

I recently purchased a second hand 85032B Type N cal kit. Some of the labels on the connectors were rubbed clean along with serial numbers, so I sent them a message asking if they can check the calibration history (it was last cal'd in 2010) to see if the serial numbers were written down in their records.

They got back to me within the hour and gave me all the serial numbers they had on record, which gave me the missing ones I needed.
We had a back and forth in the chat in the Keysight portal in near real-time as I had a few other questions too. I was expecting a day or two between responses.
They weren't forthcoming with the old calibration paperwork though, but I wasn't expecting so due to privacy issues re. the previous owners details etc.

So, special thanks to Sugiyama-san in Japan KeysightCare for the awesome help!
Now I can get the replacement label stickers I'm drawing up in Adobe Illustrator all finished up.

Zucca:
When they want, their support is fantastic.
Before the "no hobbyist time", Keysight was my number 1 company to go.

HighVoltage:
Luckily I have a business and an account with Keysight.

Just this week I had a very pleasing service experience with Keysight Germany.
Everything was taken care of perfectly and really fast.

Ben321:

--- Quote from: TwistedTransistor on December 10, 2021, 11:53:08 am ---I bought a Keysight DSOX1204G oscilloscope for home use. I recently contacted Keysight support but they have point-blank refused to talk to me because I am not a company. This is their reply:

--- Quote ---Dear ...,

Keysight products are designed, manufactured, and tested for professional and industrial use. They are not designed or tested for personal, domestic, or household use. While we thank you for your interest in our products and/or services, we are unable to provide you with technical support without a VAT ID or equivalent  proof of business license.
--- End quote ---

That's it. That's all I got. This is the most absurd thing I have ever heard. Of course, they're perfectly happy to take your money and sell you one, but then apparently you're on your own.

Well, guess which company I won't be going to when I need a new bit of test gear at work. I am pretty furious right now. Fuck Keysight.

So I'm putting this here as a warning to you. Just get the Siglent, Rigol or whatever. Avoid Keysight.

--- End quote ---

Depending on what country that company is headquartered in, their response may be illegal. I think at least in the US, a company MUST provide support for products they sell, to whoever bought those products. If it's a Chinese company though, you may be out of luck, because I don't know if Chinese laws require companies to provide customer support. If they are in a country who's laws require providing such support, you may have legal grounds to sue them.

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