Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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2N3055:

--- Quote from: nctnico on November 04, 2022, 08:33:19 pm ---What you keep missing is that Keysight has a large distribution network with dealers that will sell to individuals. It is exactly the same as Ford doing advertising for their cars. They don't expect you to buy from them directly but from one of their many dealers which in turn will provide service for the product.

--- End quote ---

If that was addressed to me, no, I'am not. Actually that is what I wrote before. But what you seems to miss is that many of these require you to be business to buy Keysight... Batronix started to make that clear for some time and finally stopped selling Keysight, for instance.
tautech:

--- Quote from: nctnico on November 04, 2022, 08:18:15 pm ---
--- Quote from: Nominal Animal on November 04, 2022, 08:07:36 pm ---
--- Quote from: nctnico on November 04, 2022, 04:25:05 pm ---Sorry but you are totally off the mark here. It sounds more like you are trying to persuade yourself A brands are not worth the extra money rather than making actual sense.
--- End quote ---
I find the entire idea of "brand" and even more so "brand class" of having any kind of reliable correlation with device quality, utility, or price-to-performance ratio, to be utterly wonky.

--- End quote ---
Actually that depends on how much a brand is valued by the manufacturer. On high value brands you'll find that the customer service is excellent and quality control is very strict. And if there is a problem, it will be rectified without charging extra and an apology on top. Buy some quality gear and you'll find out that there certainly is a strong correlation between quality and brand class.

--- End quote ---
::)
Have you forgotten about the Nand rot episode ?
nctnico:
Batronix is not like some golden standard. Plenty of other shops that carry Keysight equipment.

@tautech: forgot the missing capacitors episode which Siglent didn't handle at all? Or the SDS2000 debacle which never got finished firmware because the model got replaced by a newer model. I'm still waiting for a refund on that one...

Keysight has taken care of the customers affected by nandrot by repairing / replacing products for free even when not in warranty. Everybody makes a mistake every now and then. How well that is handled, sets the A and B brands apart. I had one of the first Keysight E36313A units which could output a spike when plugged into mains. It got replaced for free (including courier pick-up and delivery).
xrunner:
Well the Keysight Ebay store, which had used Keysight test equipment until their policy changed, is still empty -

https://www.ebay.com/str/keysight

But they now have a "Keysight Multi Vendor Outlet" Ebay store which will happily sell other vendors used, traded-in-for-new-Keysight-equipment, to you -

https://www.ebay.com/str/keysightmv

I'm wondering if the other vendors - Tektronix, R&S, Fluke, etc. will sell you Keysight equipment that was traded-in to them.

 :-DD
BillyO:

--- Quote from: AVGresponding on November 04, 2022, 08:08:04 pm ---You know less than nothing about me, and I find your presumptions offensive. I operate on a budget so limited you'd think I lived in somewhere other than in a G7 country. I rarely have to deal with customer support because almost every item of TE I own is second-hand. The arguments that some people here are making that it's too hard and separate from the main business model to support hobbyists in any way is complete bollocks. TTi are a far smaller company than Keysight, but if you contact them asking if they have a pdf of a manual for a piece of TE that was obsolete 20 years ago, a friendly and polite tech will find one and email it to you. Keysight management have just signed up to the modern bean-counting max-profit min-investment short-term greed model. You do yourself no favours by defending it, just makes you look like a brain dead fanboy, which I'm sure you actually are not.

Saying the hobby market has no returns is dumb, short-sighted nonsense, and here's why:  https://www.quora.com/How-did-Bill-Hewlett-and-David-Packard-influence-Steve-Jobs

--- End quote ---
Well said!  Kudos.  :-+
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