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Keysight officially lost the plot - don't buy if you're a hobbyist

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2N3055:

--- Quote from: tv84 on November 06, 2022, 10:22:58 am ---(as we say in a portuguese rhyme: "relax, it will fit")

--- End quote ---

OUCH!!
 :-DD

Black Phoenix:

--- Quote from: tv84 on November 06, 2022, 10:22:58 am ---Gentlemen, don't consume yourselves with this theme anymore. I've said this over and over, it's a KS decision.

Once again:

- They are not cutting ties with the hobbyist audience! They only make you go through a retailer in order to get support. It's that simple.

- Many of you (mostly US) were accustomed to contact them directly for support. Well, except in some outlier cases, those times are gone. Period.

(as we say in a portuguese rhyme: "relax, it will fit")

--- End quote ---

Muito bom...

boggis the cat:

--- Quote from: nctnico on November 04, 2022, 08:56:40 pm ---@tautech: forgot the missing capacitors episode which Siglent didn't handle at all?
--- End quote ---
Pretty sure Tautech got the capacitors from Siglent to do service on all of the sold units (this was the 1202X-E).

I couldn't be bothered sending mine up to him, so he mailed me the capacitors.  I haven't installed them yet, because it has minimal effect and I'm lazy / indifferent.

Possibly Keysight would do a similar local agent service for such, but typically they want stuff sent to 'Murica (and through customs hell, should you not happen to live there).

Ideally no mistakes (or, I am assuming, cost-cutting that the engineering department didn't approve of) would ever be made, but often the first batch of any product can be flakey.  Paying more to buy from local agents may seem like a waste of money, but if anything goes wrong or you need support...

tautech:

--- Quote from: boggis the cat on November 07, 2022, 05:22:14 am ---
--- Quote from: nctnico on November 04, 2022, 08:56:40 pm ---@tautech: forgot the missing capacitors episode which Siglent didn't handle at all?
--- End quote ---
Pretty sure Tautech got the capacitors from Siglent to do service on all of the sold units (this was the 1202X-E).

--- End quote ---
I did and still have a few left. They are quite special for a MLCC being 500V rated.

I sent you the setup info about adjusting the step response didn't I, yell if you need another copy.

nctnico:

--- Quote from: boggis the cat on November 07, 2022, 05:22:14 am ---
--- Quote from: nctnico on November 04, 2022, 08:56:40 pm ---@tautech: forgot the missing capacitors episode which Siglent didn't handle at all?
--- End quote ---
Pretty sure Tautech got the capacitors from Siglent to do service on all of the sold units (this was the 1202X-E).

I couldn't be bothered sending mine up to him, so he mailed me the capacitors.  I haven't installed them yet, because it has minimal effect and I'm lazy / indifferent.

--- End quote ---
Tautech is a positive exception; he took this action by himself which was in no way controlled or enforced by Siglent. AFAIK he didn't even got compensated for the time he spend on this by Siglent. In the US Siglent told their customers to bugger off.

As a side note though: I wouldn't want my test equipment repaired by a 'roque agent' who isn't part of an approved service & repair center for test equipment.

Over the years I had some Keysight equipment with a problem. As I wrote before: that equipment was picked up & delivered without any hassle or paperwork from my side.

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