Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
bdunham7:
--- Quote from: nctnico on December 11, 2021, 06:44:33 pm ---IOW: what Keysight (and Tektronix) are doing is what we have voted for through our wallets by buying the cheaper Chinese gear.
--- End quote ---
I have a Tek scope that cost over $6K a over a decade ago, before the Siglent and Rigol stuff was really competitive, and it was made in China by/for Tektronix. Keysight sold a rebranded Rigol product, right? I can't recall which one. So don't blame the lower end consumer for buying 'cheaper Chinese gear' when that is exactly what the A-brands are trying to sell them anyway, just for more money.
In any case, the A-brands are within their rights to only purse whatever segments of the market they like. But there seems to be some discrepancies in how they are going about it, at least in the UK. I haven't heard of any similar issues in the US--how about where you are?
nctnico:
--- Quote from: bdunham7 on December 11, 2021, 07:00:42 pm ---
--- Quote from: nctnico on December 11, 2021, 06:44:33 pm ---IOW: what Keysight (and Tektronix) are doing is what we have voted for through our wallets by buying the cheaper Chinese gear.
--- End quote ---
I have a Tek scope that cost over $6K a over a decade ago, before the Siglent and Rigol stuff was really competitive, and it was made in China by/for Tektronix. Keysight sold a rebranded Rigol product, right? I can't recall which one. So don't blame the lower end consumer for buying 'cheaper Chinese gear' when that is exactly what the A-brands are trying to sell them anyway, just for more money.
--- End quote ---
You are overlooking one major factor here: the cost of modern day test equipment isn't in the hardware but in the software. The latter is where the A-brands excel due to decades of experience, accumulated knowledge and software libraries that went through many optimisation & bug fixing cycles.
kcbrown:
--- Quote from: nctnico on December 11, 2021, 11:12:49 am ---
--- Quote from: Hydron on December 11, 2021, 11:02:50 am ---How about when the reseller goes bust then Keysight refuses to even let you pay for service/calibration, and you're left with a brick?
Edit: to expand on this, it would be reasonable for KS to direct you back to the reseller in the first place, but that's not what is happening here by the looks of things.
--- End quote ---
:palm: Go to a different reseller. See the car analogy; there are many who can service your car. Test equipment is not different in any way. For example: there is an Eevblog member (forgot the name) who specialises in repairing test equipment from Tektronix / Agilent /Keysight at the component level.
--- End quote ---
Why would a reseller that you didn't buy your equipment from help you? They're likely under no obligation to do that. Now, if you pay them that's something else, but they can still refuse the transaction.
Car dealerships are obligated by the manufacturer to, at a minimum, handle all warranty claims against any of their cars, and might even be obligated to perform non-warranty service as well. If a test equipment reseller has the same kind of contract with the manufacturer that car dealerships do, then they'll be obligated to deal with warranty claims. Absent such a contract, they have no obligation to anyone who didn't purchase from them.
nctnico:
--- Quote from: kcbrown on December 11, 2021, 07:55:37 pm ---
--- Quote from: nctnico on December 11, 2021, 11:12:49 am ---
--- Quote from: Hydron on December 11, 2021, 11:02:50 am ---How about when the reseller goes bust then Keysight refuses to even let you pay for service/calibration, and you're left with a brick?
Edit: to expand on this, it would be reasonable for KS to direct you back to the reseller in the first place, but that's not what is happening here by the looks of things.
--- End quote ---
:palm: Go to a different reseller. See the car analogy; there are many who can service your car. Test equipment is not different in any way. For example: there is an Eevblog member (forgot the name) who specialises in repairing test equipment from Tektronix / Agilent /Keysight at the component level.
--- End quote ---
Why would a reseller that you didn't buy your equipment from help you? They're likely under no obligation to do that. Now, if you pay them that's something else, but they can still refuse the transaction.
Car dealerships are obligated by the manufacturer to, at a minimum, handle all warranty claims against any of their cars, and might even be obligated to perform non-warranty service as well. If a test equipment reseller has the same kind of contract with the manufacturer that car dealerships do, then they'll be obligated to deal with warranty claims. Absent such a contract, they have no obligation to anyone who didn't purchase from them.
--- End quote ---
I hope you see you already answered your own question here. 8) BTW, car dealerships get paid by the manufacturers to deal with manufacturer warranty & recalls even for cars that are not bought from that particular dealership. It is a simple matter of outsourcing work to parties better equiped to deal with consumers. For example: a couple of years ago we owned a car that needed some parts replaced due to a recall. We bought that car from a private person but nevertheless the local dealer (from which we have never bought anything) for the brand took care of the replacement with very little hassle on our side.
pope:
That's a different scenario. Usually, "Recall = dangerous". Companies will do anything and at all costs to replace recalled parts in order to avoid further troubles (i.e lawsuits).
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