Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
<< < (15/118) > >>
TheBay:
This type of response doesn't surprise me, seems like they still have inherited HP's ignorant, arrogant and completely out of touch attitude.
As a HP Certified Professional I wonder if they will speak to me  :-//
J-R:
The fact is that global manufacturing and supply chains have been greatly affected by the pandemic.  Extra precautions, labor shortages, even huge fluctuations in buying habits which makes things hard to predict.

So it makes some sense Keysight is perhaps deciding they are focusing on their business customers or otherwise changing their practices.  And as has been mentioned already, it seems relatively straightforward to make yourself appear as a business to Keysight if you require warranty service.

Personally, I really like all of my HP/Agilent/Keysight equipment and plan to keep on buying more of it.  I prefer used with no warranty.  Then I can disassemble, modify, tinker, etc. as I see fit.

BrokenYugo:
This kind of plays into my theory that golden age of e-commerce is dead. The internet opened up a lot of industrial stuff to the public, and now they're all probably remembering why they didn't do that historically. If you ignore how it pisses off some people who do put in big orders, as shown in this thread, i.e. typical corporate shortsightedness, it's probably not terribly profitable to deal with the public between the volume and privileges granted to consumers under law that a certain percentage are sure to abuse.


--- Quote from: shodan@micron on December 10, 2021, 06:00:38 pm ---Yup! Our local Keysight office decline all request from hobbyists... a couple years... 5 or 6 years...
But if you are crazy hobbyist professional, it's not a problem at all... Just go to register you own LLC, it's easy.

After register my own LLC, i can use many a "special restricted" shops like as chemicals factory's, gold alloys factory, radioactive isotope suppliers and more fun toys suppliers professional tools suppliers.
And... of course... LLC helps me open backdoor to laboratory of national primary standards for increase my fun to completely insane level professional skills.

--- End quote ---

Going forward a cheap LLC is probably the best solution, small customers aren't going to convince giant corporations to do anything, so you have to play by their asinine rules.
Zucca:
I used to love and support Keysight.
...but this is like an old friend turning his back to you.

I am sorry, I am out.

#VATIDisKey
graybeard:

--- Quote from: xrunner on December 10, 2021, 05:13:44 pm ---OK I sent a question to their Ebay store just now -

http://www.ebaystores.com/keysight


--- Quote ---Hello,

In your equipment listings it is stated -

"For professional and industrial use only"

There has been some discussion on electronics forums from users who have bought Keysight equipment for home use, that Keysight does not provide technical support to them because they are not a "business" but a home hobby user. Can you clarify whether this is true or false - that home hobbyist users who buy Keysight equipment (new or used) will not receive technical support? Are there any countries you sell to whose buyers would not receive technical support if they were a home or hobbyist user?

Thanks,


--- End quote ---

--- End quote ---


I rephrased the above question slightly and sent it to Keysight.   I just received the following response:



So I looked at their terms and conditions and there is no 4J.   However item 7J states:

--- Quote ---Products are intended for professional and industrial use only, and are not suitable for consumer or household use, and Customer represents and warrants that it is not acquiring Products for such uses. Consumer or household use, or use outside of the Specification for the Product, will nullify Sections 2(a), (b) and (e), 4(a) and (b), 5(b) and 6 of these Terms and void the warranty terms set out, or incorporated in, Section 3. Products are not specifically designed, manufactured or intended for sale as parts, components or assemblies for the planning, construction, maintenance or direct operation of a nuclear facility. Keysight shall not be liable for any damages resulting from such use.
--- End quote ---
Navigation
Message Index
Next page
Previous page
There was an error while thanking
Thanking...

Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod