Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
TERRA Operative:
They are playing the same game in Japan.
I needed warranty repair on my 34461A and they wouldn't do anything unless I gave them business registration info.
I sent them photos of my friend/bosses company paperwork (with his blessing) and they happily gave me excellent service.
It seemed much like a mindless 'tick the box in the list of procedures' thing, which is a very Japanese thing, but those procedures seem to be a mostly worldwide decision from what I see.
xrunner:
I got a reply from the Keysight Ebay store, legalistic as I suspected. So to my question -
--- Quote ---Hello,
In your equipment listings it is stated -
"For professional and industrial use only"
There has been some discussion on electronics forums from users who have bought Keysight equipment for home use, that Keysight does not provide technical support to them because they are not a "business" but a home hobby user. Can you clarify whether this is true or false - that home hobbyist users who buy Keysight equipment (new or used) will not receive technical support? Are there any countries you sell to whose buyers would not receive technical support if they were a home or hobbyist user?
Thanks,
--- End quote ---
I got this back today -
--- Quote ---Please see point 4J on our T&Cs:
https://www.keysight.com/us/en/assets/9018-60029/exhibits/9018-60029.pdf
Best regards, Keysight Technologies.
Keysight Technologies
The leader in Electronic Test and Measurement Equipment innovation for more than 75 years.
stores.ebay.com/keysight
--- End quote ---
Here is point 4 (j) -
--- Quote ---4 (j) Products are intended for professional and industrial use only, and
are not suitable for consumer or household use, and Customer
represents and warrants that it is not acquiring Products for such
uses. Consumer or household use, or use outside of the Specification
for the Product, will nullify Sections 2(a), (b) and (e), 4(a) and (b), 5(b)
and 6 of these Terms and void the warranty terms set out, or
incorporated in, Section 3.
Products are not specifi cally designed,
manufactured or intended for sale as parts, components or
assemblies for the planning, construction, maintenance or direct
operation of a nuclear facility. Keysight shall not be liable for any
damages resulting from such use
--- End quote ---
They don't claim you cannot buy something, but that it will void term and warranties if you are a consumer / household user.
So that pretty much does it for me too. I had toyed with getting a new Keysight scope one day, but that closes them off to me forever. What a shame.
PKTKS:
This is brain damaged lawyer excrement...
There is just no possible discrimination of end user as long as
they are selling their products directly to end users..
They hold responsible and that excuse is excrement..
juris shit... so to speak.
Next time you go for shopping gear..
Tell them to fuck off from all the vendor sites..
If they sell merchandise for end users..
They are required to hold the terms..
not that bull shit
Paul
RBBVNL9:
--- Quote ---4 (j) Products are intended for professional and industrial use only, and are not suitable for consumer or household use, and Customer represents and warrants that it is not acquiring Products for such uses.
--- End quote ---
So, if in its own marketing material Keysight promotes their instruments to be used by "Engineers working on workbenches set up in garages, basements, home offices, sheds [...]." they must legalistically mean that such places are not part of a household or for consumers ?!?
madires:
--- Quote from: nctnico on December 11, 2021, 10:24:25 pm ---From where do you reach the conclusion a reseller can't give you good support? In the end that is what you are saying.
I agree that whether you get good service highly depends on who you are buying from but stating that good support can only come from a manufacturer is a false statement.
--- End quote ---
No, you interpret things into what I've written, not out of. As a consumer in the EU you'll deal with the reseller for two years after the purchase anyway.
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