Products > Test Equipment
Keysight officially lost the plot - don't buy if you're a hobbyist
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mikeselectricstuff:

--- Quote from: kcbrown on December 12, 2021, 06:53:26 pm ---
I didn't realize it before, but Keysight explicitly disclaims all warranties on equipment sold to individuals.

--- End quote ---
In the Uk at least, that would almost certainly not stand up, due to legislation on unfair terms in consumer contracts.
Probably EU as well.

--- Quote ---That means that resellers are not contractually obligated to honor any warranty claims by individuals.

--- End quote ---
As soon as a reseller makes a sale to a consumer, they are liable under consumer laws, which in many countries impose minimum warranty periods. The case would be against the reseller rather than Keysight.
madires:

--- Quote from: kcbrown on December 12, 2021, 06:53:26 pm ---I didn't realize it before, but Keysight explicitly disclaims all warranties on equipment sold to individuals.  See above.  I just went over their terms of sale (https://www.keysight.com/us/en/assets/9018-60029/exhibits/9018-60029.pdf) and the implications of the wording of paragraph 7(j) is clear: resellers must ensure that they sell only to entities that will use the equipment for professional or industrial use, because if they don't do so then they can't warrant that the intended use is for that only, and such use nullifies the warranty terms.  This means resellers can and almost certainly will refuse warranty service to individuals! And the reason is clear: they can't get reimbursement for a warranty claim if it's from an individual.

--- End quote ---

It's not just about warranty, it basically forces resellers to sell Keysight products only to companies and to ignore consumers (hobbyists/makers/students).
kcbrown:

--- Quote from: mikeselectricstuff on December 12, 2021, 07:50:38 pm ---
--- Quote from: kcbrown on December 12, 2021, 06:53:26 pm ---
I didn't realize it before, but Keysight explicitly disclaims all warranties on equipment sold to individuals.

--- End quote ---
In the Uk at least, that would almost certainly not stand up, due to legislation on unfair terms in consumer contracts.
Probably EU as well.

--- Quote ---That means that resellers are not contractually obligated to honor any warranty claims by individuals.

--- End quote ---
As soon as a reseller makes a sale to a consumer, they are liable under consumer laws, which in many countries impose minimum warranty periods. The case would be against the reseller rather than Keysight.

--- End quote ---

The reseller may be liable, but now they won't be able to get any reimbursement from the manufacturer, which leaves only getting the manufacturer to do a cost-free repair.   It may be that the laws will demand that.

But if not, then the reseller has plenty of disincentives to sell to individuals, and no real incentives to do so.   It should be clear what to expect, given that.


In the US, contracts generally reign supreme.  The laws in the U.S. do not demand that a manufacturer provide an individual with a warranty when the product is sold for resale or for commercial purposes.  See https://www.findlaw.com/consumer/consumer-transactions/warranty-laws-and-the-magnuson-moss-warranty-act-.html

tautech:

--- Quote from: alanapar on December 12, 2021, 07:20:17 pm ---..............
I just ordered a Siglent SDS2104X Plus.

Thru year end, Siglent have a promo which adds the AWG and MSO licenses plus MSO hardware for $219. I figure that even if I could add the licenses on the QT (which I would be rather nervous about attempting), that's still a useful discount on the logic probe hardware.

--- End quote ---
Welcome to the forum.

Yep, it's a hot deal when you consider just a 20 pack of quality grabbers will set you back ~$100 on their own !
FYI the MSO promo also includes permanent licensing for FG, the internal 50 MHz AWG.

No need to go poking the scope for license codes with Linux or Telnet when the online scripts can generate all the licenses to enter in the normal way within the Options UI.
Enjoy this scope, it's been very popular.
EE-digger:
With the various Covid dick-tates that have caused a surge in "working from home", Keysight better rethink this quickly or they may have written themselves out of 30% of their own future business  :-DD  :-DD  :-DD

There really shouldn't be much problem with their new wording though.  My reasoning ...

Since when is a VNA a consumer product?

Since when is a 6.5 digit bench DMM a consumer product?

Since when is a spectrum analyzer a consumer product?

etc. etc.

After re-reading some of the posts, I have to make a comment in Keysight's defense.  If they were forced to follow consumer protection laws, they would probably lose money on every darned sale in legal fees.  Not to mention societal demands, like planting a tree for every DMM sold, etc.

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