Products > Test Equipment

Keysight officially lost the plot - don't buy if you're a hobbyist

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TwistedTransistor:
I bought a Keysight DSOX1204G oscilloscope for home use. I recently contacted Keysight support but they have point-blank refused to talk to me because I am not a company. This is their reply:

--- Quote ---Dear ...,

Keysight products are designed, manufactured, and tested for professional and industrial use. They are not designed or tested for personal, domestic, or household use. While we thank you for your interest in our products and/or services, we are unable to provide you with technical support without a VAT ID or equivalent  proof of business license.
--- End quote ---

That's it. That's all I got. This is the most absurd thing I have ever heard. Of course, they're perfectly happy to take your money and sell you one, but then apparently you're on your own.

Well, guess which company I won't be going to when I need a new bit of test gear at work. I am pretty furious right now. Fuck Keysight.

So I'm putting this here as a warning to you. Just get the Siglent, Rigol or whatever. Avoid Keysight.

xrunner:
I'm sorry to hear that. It's a shame that they would send you those words. This is absurd -

"While we thank you for your interest in our products and/or services ...'

You expressed your "interest" by spending your money, but they call it just being interested. It sounds like a canned response sent by a computer because your account doesn't have certain artifacts attached to it like the VAT. If you are a hobbyist, they should not have sold anything to you then if that's the way it is.

Something is very, very broken and I'm not sure how or why it's ended up like that.

 :palm:

bateau020:
There has been a discussion about this a couple of times here:
https://www.eevblog.com/forum/testgear/keysight-(lack-of)-calibration-other-services/msg3608261
https://www.eevblog.com/forum/testgear/a-broken-34470a-and-keysights-terrible-customer-service/msg3641887

vk6zgo:

--- Quote from: xrunner on December 10, 2021, 12:10:28 pm ---I'm sorry to hear that. It's a shame that they would send you those words. This is absurd -

"While we thank you for your interest in our products and/or services ...'

You expressed your "interest" by spending your money, but they call it just being interested. It sounds like a canned response sent by a computer because your account doesn't have certain artifacts attached to it like the VAT. If you are a hobbyist, they should not have sold anything to you then if that's the way it is.

Something is very, very broken and I'm not sure how or why it's ended up like that.

 :palm:

--- End quote ---

"Pencil-necked bean counters!"

jpanhalt:
Those responses are concerning.  What about "Scope Month?"  Is that dead too? Or, will it be restricted only to businesses?  In any case, what a shame.

For those who have a product under warranty, you can demand service.

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