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| Keysight policy |
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| AVGresponding:
Seems largely a warranty issue; statutory consumer warranties are a lot longer than typical business ones in the EU and UK and have fewer exclusions, and also they want to upsell the Keysight Care or w/e it's called, which is basically a subscription to Customer Services. |
| BillyO:
Well, maybe they are trying to give a leg up to Siglent, Rigol and GW Instek. Us unwashed idiots can't be trusted with their overly sophisticated loveliness, so we'll go buy the other stuff. Then when we're asked at work what we'd recommend for a round of scope upgrades we'll say something like "Oh, how about these Siglent SDS7000 series". Keysight my arse. More like Shortsight. Yeah, Bill and Dave are rolling and have been since that petty dictator Fiorina took the reigns in 1999 and destroyed the once greatest tech company in less than 2 years. |
| switchabl:
--- Quote from: BillyO on March 17, 2023, 10:01:56 pm ---Yeah, Bill and Dave are rolling and have been since that petty dictator Fiorina took the reigns in 1999 and destroyed the once greatest tech company in less than 2 years. --- End quote --- I am not exactly a fan but I am not sure how much of a long-term impact she had on the T&M side. If I recall correctly, by the time she became CEO, the decision to spin off Agilent had already been made and the IPO happened a few months later. |
| 0culus:
--- Quote from: switchabl on March 17, 2023, 10:56:56 pm --- --- Quote from: BillyO on March 17, 2023, 10:01:56 pm ---Yeah, Bill and Dave are rolling and have been since that petty dictator Fiorina took the reigns in 1999 and destroyed the once greatest tech company in less than 2 years. --- End quote --- I am not exactly a fan but I am not sure how much of a long-term impact she had on the T&M side. If I recall correctly, by the time she became CEO, the decision to spin off Agilent had already been made and the IPO happened a few months later. --- End quote --- The rest of HP got turned into a steaming pile though. See their current rent seeking behavior with their printers. |
| 0culus:
--- Quote from: AVGresponding on March 17, 2023, 09:14:38 pm ---Seems largely a warranty issue; statutory consumer warranties are a lot longer than typical business ones in the EU and UK and have fewer exclusions, and also they want to upsell the Keysight Care or w/e it's called, which is basically a subscription to Customer Services. --- End quote --- Even so, it's in their best interest to get some good publicity in the industry by not crapping all over hobbyists. The number of warranties they'd have to honor probably isn't that large anyway, and a nonzero number of those hobbyists also influence purchase of T&M equipment at work, and this kind of behavior leaves a bad taste. I know next time I need to buy something at work, I'm definitely gonna check out other brands and shop around rather than just buying Keysight. My comment above about sending the paperwork to 367 Addison Ave. was only partly in jest. Today's Keysight wouldn't give those two garage knuckledraggers the time of day...you know only the two guys that founded the damn thing in the first place. |
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