Products > Test Equipment
Keysight policy
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AVGresponding:

--- Quote from: 0culus on March 18, 2023, 04:18:30 am ---
--- Quote from: AVGresponding on March 17, 2023, 09:14:38 pm ---Seems largely a warranty issue; statutory consumer warranties are a lot longer than typical business ones in the EU and UK and have fewer exclusions, and also they want to upsell the Keysight Care or w/e it's called, which is basically a subscription to Customer Services.

--- End quote ---

Even so, it's in their best interest to get some good publicity in the industry by not crapping all over hobbyists. The number of warranties they'd have to honor probably isn't that large anyway, and a nonzero number of those hobbyists also influence purchase of T&M equipment at work, and this kind of behavior leaves a bad taste. I know next time I need to buy something at work, I'm definitely gonna check out other brands and shop around rather than just buying Keysight.

My comment above about sending the paperwork to 367 Addison Ave. was only partly in jest. Today's Keysight wouldn't give those two garage knuckledraggers the time of day...you know only the two guys that founded the damn thing in the first place.

--- End quote ---

I agree with you completely, but the bean counters have long since gained control, and they seem to see no value in the likes of us.
mendip_discovery:
With a hobbiest they buy 1 or 2 high value products. A business might buy more gear exp when you say you need a scope to go with that freq gen then they sign up to the Keysight service plan that just sneaks up over the years.
tooki:

--- Quote from: mendip_discovery on March 18, 2023, 11:40:50 am ---With a hobbiest they buy 1 or 2 high value products. A business might buy more gear exp when you say you need a scope to go with that freq gen then they sign up to the Keysight service plan that just sneaks up over the years.

--- End quote ---
Everyone understands this.

But as others have said: this leaves a bad taste in our mouths and makes us less likely to recommend or choose Keysight products at work.

That and the whole “advertise to consumers but don’t let them buy it” bullshit.
robert.rozee:

--- Quote from: mendip_discovery on March 18, 2023, 11:40:50 am ---With a hobbiest they buy 1 or 2 high value products. A business might buy more gear exp when you say you need a scope to go with that freq gen then they sign up to the Keysight service plan that just sneaks up over the years.

--- End quote ---

the size of the respective markets is irrelevant. it is all about REPUTATION. keysight have managed to significantly damage their own reputation, something would take a great many years to repair. not that i expect them to attempt to make any such repairs. more likely keysight will move on to different market segments - perhaps healthcare products, or battery chargers.


cheers,
rob   :-)
TimFox:

--- Quote from: switchabl on March 17, 2023, 10:56:56 pm ---
--- Quote from: BillyO on March 17, 2023, 10:01:56 pm ---Yeah, Bill and Dave are rolling and have been since that petty dictator Fiorina took the reigns in 1999 and destroyed the once greatest tech company in less than 2 years.

--- End quote ---

I am not exactly a fan but I am not sure how much of a long-term impact she had on the T&M side. If I recall correctly, by the time she became CEO, the decision to spin off Agilent had already been made and the IPO happened a few months later.

--- End quote ---

During Fiorina's proxy fight to solidify her control of -hp-, she ran a very disturbing ad in the business sections showing a battered -hp- 200 generator (which looked like it had been used in a football game), and posed the question of if the company should remain at that level.
Historically, the 200 series (as it evolved) is one of the best-sellingf T&M equipment of all time.
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