Products > Test Equipment
Keysight policy
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msknight:
Thought I'd just note this in for people's records.

I never win anything, so I thought I'd e-mail Keysight for product recommendations to upgrade my Rigol.

What I received back was a request which... given my original e-mail to them, they obviously knew I am a hobyist/learner and in theory I could have fulfilled their request with both them and me, knowing that my fingers were crossed behind my back when I gave the confirmation, with a very heavy wink... but at this time of my life with what I'm facing (I won't bore you with that) I didn't feel like officially lying. I might feel otherwise at a different point in my life, but hey.


--- Quote ---Thank you for your enquiry.

Keysight offers test and measurement products, software, and services for “professional and industrial use” by our B2B customers. We structure our product regulatory certification, insurance, warranty, and customer service policies, processes, and strategies to reflect this B2B environment. Accordingly, our products are not tested, intended or suitable for consumer, hobbyist, or household use.

Please can you acknowledge the statement below so we can proceed with your enquiry.

I acknowledge that Keysight products and services are not tested, intended, or suitable for consumer, hobbyist or household use. I confirm that I am not ordering the products or services for consumer, hobbyist, or household use, and that the products purchased will be used for business, professional, industrial, organisational, or institutional purposes.

Thanks & regards,

Keysight Technologies UK Limited
--- End quote ---
Black Phoenix:
Already been discussed to oblivion  - https://www.eevblog.com/forum/testgear/keysight-officially-lost-the-plot-dont-buy-if-youre-a-hobbyist/
nigelwright7557:
Maybe worried a rookie might do something wrong and blow it up costing them a fortune ?
msknight:

--- Quote from: Black Phoenix on March 17, 2023, 02:54:11 pm ---Already been discussed to oblivion  - https://www.eevblog.com/forum/testgear/keysight-officially-lost-the-plot-dont-buy-if-youre-a-hobbyist/

--- End quote ---

Crikey. You ain't kidding when you say, "Oblivion."
tv84:

--- Quote from: Black Phoenix on March 17, 2023, 02:54:11 pm ---Already been discussed to oblivion  - https://www.eevblog.com/forum/testgear/keysight-officially-lost-the-plot-dont-buy-if-youre-a-hobbyist/

--- End quote ---

It's much worse... Before that thread, the topic started here:

https://www.eevblog.com/forum/testgear/a-broken-34470a-and-keysights-terrible-customer-service/
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