Products > Test Equipment
KeysightCare; you now need a paid subscription to ask simple questions?
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Cerebus:

--- Quote from: arcitech on July 23, 2022, 06:45:50 am ---I should have asked earlier today, when reporting what appeared to be clearly unintentional data exposure of other assets to my account, if I needed a Keysight Care subscription to let them know about a potentially major problem of their platform security.

--- End quote ---

That sounds like a perfect excuse to start shitposting about them on Tw*tter. When organisations devolve to the point where you can't even do them a favour without jumping through hoops it's time they died and deserve any public flack they get in the run-up to their demise.
HighVoltage:
As someone that really likes the Keysight products (and I have lots of them), it is really sad to read all these posts about their service so deteriorating.

Maybe they just need a new CEO?
Cerebus:
No, they need to get the old HP culture back, which was was ruined and destroyed by a succession of new CEOs. As our Italian friends say "A fish rots from the head." and cutting the head off once the rest has started to rot won't make the rest of the fish good again. It takes years, even 10s of years, to build a good, positive, effective company culture; it can be destroyed in months.
xrunner:
I've had a Keysight account for years because I've bought parts for older hp and Agilent stuff I was repairing. Yes they used to have some parts for older gear.

But they send me several emails a week like this tutorial -

"Now Save Time Analyzing Frequency Response "

Before you can get the video or brochure or tutorial they ask about your project needs, interest area, form factor, preferred distributor ... You can't simply watch the video or get the PDF of the information they are peddling. Sure I can fib about all that and get the video but isn't that ruining their database of information? My answers mean nothing.

They even send me links to buy new equipment but their policy is to not sell to "hobbyists" any longer. I don't think my account there is worth a rat's a** anymore.  >:(
Zenith:
It's notoriously hard to change an organisation which has developed a dysfunctional culture.

There's a lack of commonsense and customer awareness in this. Some whizz kid has come out with all these exciting scaled packages to monetise support for corporate and institutional users. They are still prepared to sell, especially low end stuff, to individuals who can't really be expected to pay for these packages. What if those people come across software bugs, errors in manuals, clear defects in products etc? This could be considered valuable feedback which should be used to correct the product. It would make more sense to make it plain they won't touch that part of the market and concentrate on large customers, than to do it badly, or present gotchas after products have been bought.

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