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| KeysightCare; you now need a paid subscription to ask simple questions? |
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| jeremy:
Hi all, I sent an email to Keysight about an omission in the specifications for the U2741A (it says that it supports measuring temperature from a 5k thermistor, but doesn't state the beta value for the thermistor). This is what I got in reply: --- Quote ---Keysight updated its technical support to a high value offering called KeysightCare. After May 1st you will need a KeysightCare technical support agreement for us to help resolve your technical support issues. Pre-sales support, forums and access to the Keysight website for self-help technical ‘how to’ articles and videos will always be available. To learn more about KeysightCare and each support level’s Service Level Agreements (SLA), you can view the brochure, watch the portal demo Video or visit the website www.keysightcare.com If you are already a KeysightCare customer, please register/log in to KeysightCare customer portal to view updates or add comments to your case. While there, you can also manage your KeysightCare Assets, read articles related to your instruments in the KeysightCare Knowledge Center and submit new cases. --- End quote --- They have offered to solve my problem for free once (which is actually their problem?) so that I can "experience the KeysightCare value", but this is a bit of a surprise for me. Does anyone have any experience with this program? Does this mean I need to pay money for a subscription to report firmware bugs, mistakes in manuals, or ask if certain measurements are supported, etc to Keysight now ? If so, I'm a bit bummed out that I have any Keysight equipment... this feels like a bit of a bait-and-switch. Also "pre-sales support...will always be available" makes me feel like they will be happy to sell you the product and then tell you to take a hike afterwards if anything goes wrong. I had a look at their forum, but it seems like actual Keysight staff aren't active on there, so there wouldn't be anyone who could answer a question like the one I have which needs some form of inside knowledge. Posting this message as both a warning to people who own or are looking at Keysight/Agilent/HP equipment (even the old stuff), and to hear if anyone has any experiences around this program. Thanks, Jeremy |
| Kean:
To answer your thermistor question, I am pretty sure Keysight only offer one 5k thermistor product as standard, the E2308A. That is listed in the U2741A datasheet as an optional accessory. The only place I could find the beta specification when I went looking at some point in the past was in the 3446xA datasheets, which says "5 kΩ thermistor β= 3891; YSI 44007 or equivalent". That datasheet specifies two thermistors as optional accessories - the 34308A kit, or the E2308A. The 34308A kit has five 10k thermistors mostly intended for the 34970A, so not particularly relevant here. Neither the E2308A or 34308A datsheets give this particular specification. Also discussed in this post: https://www.eevblog.com/forum/projects/hp-compatible-5kohm-thermistor-temperature-probe-home-made/ |
| perdrix:
Looks like Keysight are on the downward spiral to death. First they let the German legal team persuade them that they shouldn't sell to or support real people (at least in Europe/UK), just corporate entities. Now the accountants have come up with the wheeze of "we only provide support if you pay". My quess is that before too long their *only* customers will be Fortune 100, and government institutions. For sure and for certain, I won't be buying anything new from them now, nor will I be recommending them to anyone. I may register a company so I can get my 3458A calibrated, but that's not yet decided. David |
| Trader:
--- Quote from: jeremy on October 05, 2021, 04:34:58 am ---I sent an email to Keysight about an omission in the specifications for the U2741A --- End quote --- US$ 78.22 for 2 degrees precision? better to buy from aliexpress. |
| Berni:
This Keysight not working with individuals thing is starting to go a bit too far now. Alright i understand that you might not sell all the spare parts to just anyone (even tho they used to do that, so why go back?) but not even answering a question about a datasheet spec clarification really shows a new level of "go fuck yourself" to the costumer. They should realize that a lot of electronics hobbyists also work at engineering jobs where they might nag there boss for a shiny new piece of equipment here and there. If they act like this makes me tempted to recommend the rivaling test equipment brands. How do i know that they won't hit me in the face with the same KeysightCare bullshit the next time i need help with there equipment at my job. Pretty sure the company i work at does not have such an account, and if we do i have no idea who i would ask for the username and password. |O |
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