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Products => Test Equipment => Topic started by: tkamiya on October 28, 2020, 05:31:13 pm

Title: Manuals for legacy HP equipment on Keysight page not working
Post by: tkamiya on October 28, 2020, 05:31:13 pm
For quite some time now, HP/Keysight does not appear to offer documentation for legacy hardware anymore.  There is a header/title page, then go to "Document Library" link, then list of manuals shows up.  If I actually click one, "Sorry - the page you requested is not found".  A while back, it asked for login and I enter that - then "Sorry..." again.

It seems a sloppy job for HP if it wanted to remove manuals.  Why go just half way?  Am I doing something wrong?  Up until a year ago or so, all of this worked just fine.

I don't need an advice for where to get them as I already have them.  I'm just interested in finding out whatever happen to Keysight site.
Title: Re: Manuals for legacy HP equipment on Keysight page not working
Post by: dl6lr on October 28, 2020, 07:04:06 pm
I observed another issue with Keysight some weeks ago: After request to create an account to load an app note, I did so and got the confirmation email. Trying to sign on however, the password provided was not accepted, and changing it (several times) thru "forgot it" did not work either.  :-//

Regards, Bernd
Title: Re: Manuals for legacy HP equipment on Keysight page not working
Post by: Tomorokoshi on October 28, 2020, 07:58:11 pm
I go to the main Keysight page and search for the equipment by model number:

https://www.keysight.com/us/en/home.html (https://www.keysight.com/us/en/home.html)

Does this return different results?
Title: Re: Manuals for legacy HP equipment on Keysight page not working
Post by: tkamiya on October 30, 2020, 02:23:49 am
No, same.

Try looking up 8568b.  It goes successfully until list of documentations are listed.  Once you try to click on the list and retrieve the document, it errors out. 
Title: Re: Manuals for legacy HP equipment on Keysight page not working
Post by: Tomorokoshi on October 30, 2020, 02:41:13 am
Of the 13 files listed I was able to download everything except:

RF Preselector, 20 Hz to 2 GHz for the 8566B or 8568B Spectrum Analyzer Data Sheet
8568B Spectrum Analyzer Data Sheet
Title: Re: Manuals for legacy HP equipment on Keysight page not working
Post by: tkamiya on October 30, 2020, 02:54:25 am
Still does not work for me.  Can anyone else try it?
Title: Re: Manuals for legacy HP equipment on Keysight page not working
Post by: Tomorokoshi on October 30, 2020, 03:58:51 am
Have you tried a different browser? VPN?
Title: Re: Manuals for legacy HP equipment on Keysight page not working
Post by: Kean on October 30, 2020, 09:46:32 am
I had the same results.  I succesfully downloaded all but those 2 files which returned "No Search Results Found".