Author Topic: Rigol MSO5074 problem  (Read 1061 times)

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Offline VerityITTopic starter

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Rigol MSO5074 problem
« on: October 25, 2022, 12:08:47 pm »
Morning all,

I bought a Rigol MSO5074 in March this year, 'updated' it based on the information available here and its been working great, until today

The touch screen has stopped working and any input on the controls gives an error 'Setup save failure'

Any thoughts / suggestions ?

( Please move to appropriate place if this isnt the right one )

--
Paul
« Last Edit: October 25, 2022, 12:16:11 pm by VerityIT »
 

Offline thm_w

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Re: Rigol MSO5074 problem
« Reply #1 on: October 25, 2022, 09:55:41 pm »
Ensure the "Touch Lock" button has not been pressed.
Unplug any ethernet cable if connected.
Push knobs/buttons maybe check if anything is stuck down for some reason.
Reset to defaults (sounds like it won't though).
Load the stock firmware via bootloader (keep pressing Single key on bootup).

If nothing works contact place of purchase for a replacement.
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Offline VerityITTopic starter

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Re: Rigol MSO5074 problem
« Reply #2 on: October 25, 2022, 11:03:16 pm »
Thanks, i've tried all those things and reset back to the stock firmware, same issue. scope still works, just that error comes up.

Have emailed the supplier and will see what they say

 

Offline VerityITTopic starter

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  • Country: gb
Re: Rigol MSO5074 problem
« Reply #3 on: October 27, 2022, 05:51:21 pm »

incase anyone else has the same issue.

This fixed it for me

From Rigol Support:

1. just after switching on, press the SINGLE button
Will beep if you pressed it quick enough
2. This goes into the boot menu
3. select Restore Defaults

That was it, all back working now
 
The following users thanked this post: thm_w, mwb1100


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